Glaswegian

Hi Cathy

You did well whatever it was! Combofix is indicating a rootkit may be present, so we’ll have a look for that. Please don’t change anything on your system while this clean up is in progress – I’ll just get confused, and that can happen very easily…

You may wish to Subscribe to this thread (Thread Tools > Subscribe to this thread) so that you are notified when you receive a reply.

Please read these instructions carefully and then print out or copy this page to Notepad in order to assist you when carrying out the fix. You should not have any open browsers when you are following the procedures below.

Note that the fix may take several posts. Please continue to respond to my instructions until I confirm that your system is clean.


P2P - I see you have P2P software (i.e. Bearshare) installed on your machine. We are not here to pass judgment on file-sharing as a concept. However, we will warn you that engaging in this activity and having this kind of software installed on your machine will always make you more susceptible to re-infections. It may be contributing to your current situation. This page will give you further information.


Show Hidden Files
Go to My Computer > Tools > Folder Options > View tab and make sure that Show hidden files and folders is enabled. Also make sure that the System files and Folders are showing / visible. Uncheck the Hide protected operating system files option.



Downloads
Please download Cleanup! or use this Alternate Link if the main link does not work and install it. You will use this later.
*NOTE* Cleanup deletes EVERYTHING out of temporary folders and does NOT make backups. If you have any files in any TEMP directory and you need to keep them, then please MOVE THEM NOW!


I see you already have AVG Anti Spyware. Please update AVG to the latest definition files.

• Double-click the icon on Desktop to launch AVG Anti Spyware.
• On the top of the main screen click Shield
• Click the word active to change it to inactive
• On the top of the main screen click Update.
• Then click on Start Update.
• After the update finishes (the status bar at the bottom will display "Update successful")
• select the "Settings" tab.
• Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
• Under "Reports"
• Select "Automatically generate report after every scan"
• Un-Select "Only if threats were found"

When you have finished updating, EXIT AVG Anti Spyware. DO NOT scan yet.


Download Gmer and extract it to your desktop.

Double-click gmer.exe to run it and select the rootkit tab. Press scan. When it has finished, press copy and paste the log back here.




Reboot
Reboot your system in Safe Mode.

• Restart the computer. The computer begins processing a set of instructions known as BIOS.
• After hearing your computer beep once during startup, but before the Windows icon appears, press F8 (dependent on your system this may be F5 or another key)
• Instead of Windows loading as normal, a menu should appear
• Use the arrow key to highlight Safe Mode and press Enter.

Uninstall Programmes
Click > Start > Control Panel > Add / Remove Programs and uninstall the following programs (if present):

My Global Search Bar




HijackThis Entries
Open Hijack This and click on Scan. Check the following entries (if they still exist) (make sure you do not miss any)

O2 - BHO: My Global Search Bar BHO - {37B85A21-692B-4205-9CAD-2626E4993404} - C:\Program Files\MyGlobalSearch\bar\1.bin\MGSBAR.DLL
O3 - Toolbar: My Global Search Bar - {37B85A29-692B-4205-9CAD-2626E4993404} - C:\Program Files\MyGlobalSearch\bar\1.bin\MGSBAR.DLL

Please remember to close all other windows, including browsers then click Fix checked.




File Deletions
Delete the following Files indicated in RED and Folders indicated in BLUE if they still exist.

C:\Program Files\MyGlobalSearch
c:\\windows\system32\_mzu_stonedrv8.exe




Run CleanUp!
*NOTE* Cleanup deletes EVERYTHING out of temporary folders and does NOT make backups. If you have any files in any TEMP directory and you need to keep them, then please MOVE THEM NOW!

Open Cleanup! by double-clicking the icon on your desktop (or from Start > All Programs). Set the program up as follows:

Click Options
Move the slider button down to Custom CleanUp!
Check the following:

• Empty Recycle Bins
• Delete Cookies
• Delete Prefetch files
• Cleanup! All Users
• Click on the “Temporary Files” tab and uncheck the box for “Scan drives for file matching” if it’s checked.

Click OK, Press the CleanUp! button to start the program and DO NOT REBOOT when prompted.
Note: CleanUp! deletes EVERYTHING out of your temp/temporary folders, it does not make backups. If you have any documents or programs that are saved in any Temporary Folders, please make a backup of these BEFORE running CleanUp! If you have a 64 bit Operating System do NOT run Cleanup and let me know as we will use another utility.




Run AVG Anti Spyware
Run AVG with it's updated definitions:(...it's important that all windows must be closed)

• Click Scanner
• Click on the Scan tab
• Click Complete System Scan to begin scanning.
• When the scan is complete click Recommended Action and change it to Quarantine
• Then click Apply all actions

Once finished, click the Save report button, then click Save Report As and save it to your desktop.

NOTE: AVG scan may require an hour.



Reboot
Reboot your system in Normal Mode.



Online Scan
Perform an online scan with Internet Explorer with Panda ActiveScan

1. Click on located at the bottom of the page.
2. A "pop up" window will appear. * Please ensure that your pop up blocker doesn't block it *
3. Enter your e-mail address, country, and state & click "Free Online Scan" *The download of the 8 MB Panda's ActiveX control will take place*

Begin the scan by selecting

• If it finds any malware, it will offer you a report.
• Please ignore any entry it finds and the offer to buy the program to remove the entry, as we will address this later.
• Click on then click

* You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
* Turn off the real time scanner of any existing antivirus program while performing the online scan



Combofix - Second Run
Please run combofix again, just as you did the first time.



Logs required
Gmer log
AVG Log
Panda Log
combofix.txt
HijackThis Log

Please also let me know how your system is performing now and if you have any specific problems. In order to provide you with the best possible help, please ensure that HijackThis logs are produced only while in Normal Mode.