Hi Cathy and welcome to TSF.
Apologies for any delay in replying, but we have been rather busy lately, and, of course, all our helpers are volunteers.
Can you use another machine to download a file and transfer it to your own machine? The file will fit on a floppy and although it should be run in Normal Mode, it can be used in Safe Mode if necessary. Details are
Please download
combofix.exe to your
desktop. Alternative download location
here. Do not use just now.
IMPORTANT - You must place combofix on your desktop!!
Double click
combofix.exe & follow the prompts.
When finished, the tool will produce a log for you at
c:\combofix.txt.
Post that log in your next reply.
Note: Do not mouseclick combofix's window while it's running. That may cause it to stall.
Let me know if this is possible. If so I also need you to download and run
HijackThis - this program will help us determine if there is any spyware/malware on your computer.
- Create a folder at C:\HJT and move HijackThis.exe there.
- Make sure you close down EVERY open window and close ALL browser windows. The only thing that should be open is the HijackThis program.
- Run a scan and save the log file.
- Copy the text file (Ctrl+A then Ctrl+C) and paste it (Ctrl+V) back in this thread (do not attach it).
- Do not fix any entries in HijackThis since they may be harmless.
- Make sure to include the System information at the top of the log as well.
Again, it should be run in Normal Mode - that may be possible after running Combofix - if not try Safe Mode.
Let me know how it goes.