amateur

Hi asmodeus99,

Thanks for completing the steps there.
You might like to print these instructions so that you'll have access to them while you are in Safe Mode later on.

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Please download Ccleaner and save it to your desktop.
Tutorial for CCleaner
During the installation be sure to UN-check the box for "Ccleaner Yahoo Toolbar" unless you want it.
Do not use it yet. We'll do that later.

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Please download AVG Anti-Spyware to your Desktop or to your usual Download Folder.
http://www.ewido.net/en/download/

• Install AVG Anti-Spyware by double clicking the installer.
• Follow the prompts. Make sure that Launch AVG Anti-Spyware is checked.
• On the main screen under Your Computer's security.
  • Click on Change state next to Resident shield. It should now change to inactive.
  • Click on Change state next to Automatic updates. It should now change to inactive.
  • Next to Last Update, click on Update now. (You will need an active internet connection to perform this)
  • Wait until you see the Update succesfull message.
• Right-click the AVG Anti-Spyware Tray Icon and uncheck Start with Windows.
• Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.

If you are having problems with the updater, you can use this link to manually update ewido.
AVG Anti-Spyware manual updates.
Download the Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that AVG Anti-Spyware is closed before installing the update.

Do not scan with it yet. We'll do that later.

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Before we begin, we'll place HijackThis.exe into a permanent directory for it to function properly. It's running from a temporary directory at the moment.
Please Click on HERE to download a self extractable version of hijackthis. Double click on hijackthis.exe to extract hijackthis to folder c:\hijackthis. It will extract it to that folder and open the folder for you. It will also create a shortcut on your desktop to hijackthis.

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Please disable the real time scanners so that they will not interfere with the fixes:

To disable Windows Defender:

• Open Windows Defender
• Click Tools
• Click General Settings
• Scroll down to Real Time Protection Options
• Uncheck Turn on Real Time Protection (recommended)
• After you uncheck this, click on the Save button
• Close Windows Defender

Once your log is clean you can re-enable Windows Defender Real Time Protection.

To disable Trojan Hunter:

Please go to TrojanHunter Guard in the lower right corner of your screen. It is a lightblue icon with a magnifying glass that can be difficult to see but the handle is red. Right click it and select settings. Uncheck "Load at startup" and "Enabled". Make sure that the program, TrojanHunter itself, is also closed/not running.

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Now, scan with HijackThis and put a checkmarkagainst the following entries:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TY...ION&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TY...ION&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TY...ION&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TY...ION&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TY...ION&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TY...ION&pf=desktop
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TY...ION&pf=desktop
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://as.starware.com/dp/search?x=w...ZeUOIc9igYXnEE'll
R3 - URLSearchHook: (no name) - - (no file)

It may be helpful to know that when you put an item in your Trusted Zone, it has pretty much full access to your computer... Are you sure you trust this site to that degree?? If you're not sure, and/or you do not need this in your trusted zone to facilitate access, or you did not knowingly permit this access yourself, then please fix the following O15 entry

O15 - Trusted Zone: http://*.trymedia.com (HKLM)

The following entry belongs to Webroot's SpySweeper. Looks like it's left behind from an uninstall. You'll need to re-install it if you want to use it.

O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)

Make sure that all browsers/windows/application, except HijackThis, are closed. Click on "fix checked". Exit HijackThis.

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Reboot your computer in Safe Mode using the F8 method below.
a. If the computer is running, shut down Windows, and then turn off the power.
b. Wait 30 seconds, and then turn the computer on.
c. Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
d. Ensure that the Safe Mode option is selected.
e. Press Enter. The computer then begins to start in Safe mode.

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From Safe Mode run Ccleaner

• Click on Options,
• Select Advanced
• Now UNCHECK "Only delete files in Windows Temp folders older than 48 hours"
• Make sure the Cleaner block on the left is selected.
• Do not use the "Issues" block . It's meant for professionals.
• Choose the Windows tab.
• Check everything EXCEPT Advanced part of the Menu.
• Click on "Analyze". This process could take a while.
• If you don't want to loose your login passwords to certain sites, click on Options
• Select cookies and move the ones you want to keep to the "cookies to keep" section, by highlighting and using the arrows in the middle.
• Choose Run Cleaner.

When CCleaner shows how much has been removed, cleaning is finished. Click Exit.
If you have more than one users, run Ccleaner for every user

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Still in Safe Mode:
Please run AVG Anti Spyware

• Click on Scanner on the toolbar.
• Click on the Settings tab.
  • Under How to act?
    • Click on Recommended Action and choose Quarantine from the popup menu.
  • Under How to scan?
    • All checkboxes should be ticked.
  • Under Possibly unwanted software:
    • All checkboxes should be ticked.
  • Under Reports:
    • Select Automatically generate report after every scan and uncheck Only if threats were found.
  • Under What to scan?
    • Select Scan every file.
• Click on the Scan tab.
• Click on Complete System Scan to start the scan process.
• Let the program scan the machine.
• When the scan has finished, follow the instructions below.
  IMPORTANT : Don't click on the "Save Scan Report" button before you did hit the "Apply all Actions" button.
  • Make sure that Set all elements to: shows Quarantine (1), if not click on the link and choose Quarantine from the popup menu. (2)
  • At the bottom of the window click on the Apply all Actions button. (3)
    
• When done, click the Save Scan Report button. (4)
  • Click the Save Report as button.
  • Save the report to your Desktop.
• Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.

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Reboot in Normal Mode.

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Download the latest version of Java Runtime Environment (JRE) 5.0 Update 9.

• Scroll down to where it says " Java Runtime Environment (JRE) 5.0 Update 9
  The J2SE Runtime Environment (JRE) allows end-users to run Java applications.".
• Click the "Download" button to the right.
• Check the box that says: "Accept License Agreement".
• The page will refresh.
• Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
• Close any programs you may have running - especially your web browser.
• Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
• Check any item with Java Runtime Environment (JRE or J2SE) in the name. It should have the icon next to it.
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove each Java versions.
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on jre-1_5_0_09-windowsi586-p.exe to install the newest version.

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Post the results from the AVG Anti Spyware and a fresh HijackThis log please. Also, let me know how the computer is running now.