Tech Support Forum - View Single Post - Administrator Rights Lost or Trojan Backdoor itoa

**Glaswegian** · 11-27-2006, 02:55 PM

Hi and welcome to the TSF Security Forum.

My name is Iain and I will be helping you clean your system.

There’s not much showing in your log so we’ll do some investigating.

You may wish to Subscribe to this thread (Thread Tools > Subscribe to this thread) so that you are notified when you receive a reply.

Please read these instructions carefully and then print out or copy this page to Notepad in order to assist you when carrying out the fix. You should not have any open browsers when you are following the procedures below.

Note that the fix may take several posts. Please continue to respond to my instructions until I confirm that your system is clean.

Please download combofix.exe to your desktop.

IMPORTANT - You must place combofix on your desktop!!

Double click combofix.exe & follow the prompts.

When finished, the tool will produce a log for you at c:\combofix.txt. Post that log in your next reply.

Note: Do not mouseclick combofix's window while it's running. That may cause it to stall.

Online Scan
Perform an online scan with Internet Explorer with Panda ActiveScan

Click on located at the bottom of the page.
A "pop up" window will appear. * Please ensure that your pop up blocker doesn't block it *
Enter your e-mail address, country, and state & click "Free Online Scan" *The download of the 8 MB Panda's ActiveX control will take place*

Begin the scan by selecting

If it finds any malware, it will offer you a report.
Please ignore any entry it finds and the offer to buy the program to remove the entry, as we will address this later.
Click on then click

* You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
* Turn off the real time scanner of any existing antivirus program while performing the online scan

Logs required
combofix.txt
Panda Log
HijackThis Log

Please also let me know how your system is performing now and if you have any specific problems. In order to provide you with the best possible help, please ensure that HijackThis logs are produced only while in Normal Mode.

11-27-2006, 02:55 PM	#2 (permalink)
Glaswegian Moderator/ Rangemaster TSF Academy; Analyst, Security Team; Oor Wullie; TSF Surgeon and Resident Comic Join Date: Sep 2005 Location: Glasgow Posts: 25,153 OS: Win XP Pro SP3 / Win 7 Pro My System Blog Entries: 10	Hi and welcome to the TSF Security Forum. My name is Iain and I will be helping you clean your system. There’s not much showing in your log so we’ll do some investigating. You may wish to Subscribe to this thread (Thread Tools > Subscribe to this thread) so that you are notified when you receive a reply. Please read these instructions carefully and then print out or copy this page to Notepad in order to assist you when carrying out the fix. You should not have any open browsers when you are following the procedures below. Note that the fix may take several posts. Please continue to respond to my instructions until I confirm that your system is clean. Please download combofix.exe to your desktop. IMPORTANT - You must place combofix on your desktop!! Double click combofix.exe & follow the prompts. When finished, the tool will produce a log for you at c:\combofix.txt. Post that log in your next reply. Note: Do not mouseclick combofix's window while it's running. That may cause it to stall. Online Scan Perform an online scan with Internet Explorer with Panda ActiveScan Click on located at the bottom of the page. A "pop up" window will appear. * Please ensure that your pop up blocker doesn't block it * Enter your e-mail address, country, and state & click "Free Online Scan" The download of the 8 MB Panda's ActiveX control will take place Begin the scan by selecting If it finds any malware, it will offer you a report. Please ignore any entry it finds and the offer to buy the program to remove the entry, as we will address this later. Click on then click * You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report. * Turn off the real time scanner of any existing antivirus program while performing the online scan Logs required combofix.txt Panda Log HijackThis Log Please also let me know how your system is performing now and if you have any specific problems. In order to provide you with the best possible help, please ensure that HijackThis logs are produced only while in Normal Mode. __________________ Iain - Defender of the Haggis and all things Scottish. I don't help by PM - post in the Forums. PC Safety & Security::PC running a bit slow?::Donate::Photographers Corner