Hello mark1111 and Welcome to Tech Support Forum,
Let's get rid of the Alcan problem first. Please do the following:
1. Download
AVG Anti-Spyware from
HERE- Install AVG Anti-Spyware
- Double-click the icon on Desktop to launch AVG Anti-Spyware
You will need to update AVG Anti-Spyware to the latest definition files.
- On the top of the main screen click Shield
- Click the word active to change it to inactive
- On the top of the main screen click Update.
- Then click on Start Update. The update will start and a progress bar will show the updates being installed.
- Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
- Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
- Under "Reports"
- Select "Automatically generate report after every scan"
- Un-Select "Only if threats were found"
When you have finished updating,
EXIT AVG Anti-Spyware. Do Not run a scan just yet, we will shortly.
Please download
Brute Force Uninstaller to your desktop.
- Right click the BFU folder on your desktop, and choose Extract All
- Click "Next"
- In the box to choose where to extract the files to,
- Click "Browse"
- Click on the + sign next to "My Computer"
- Click on "Local Disk (C:) or whatever your primary drive is
- Click "Make New Folder"
- Type in BFU
- Click "Next", and Uncheck the "Show Extracted Files" box and then click "Finish".
RIGHT-CLICK HERE and choose "Save As" (in IE it's "Save Target As") in order to download
Alcra PLUS Remover.
Save it in the same folder you made earlier (c:BFU).
Do not do anything with these yet!
Reboot your computer into Safe Mode. You can do this by restarting your computer and continually tapping F8 until a menu appears. Highlight Safe Mode and hit enter.
IMPORTANT: Do not open any other windows or programs while AVG Anti-Spyware is scanning, it may interfere with the scanning proccess:
- Lauch AVG Anti-Spyware by double-clicking the icon on your desktop.
- Select the "Scanner" icon at the top and then the "Scan" tab then click on "Complete System Scan".
- AVG Anti-Spyware will now begin the scanning process, be patient this may take a little time.
Once the scan is complete do the following:
- If you have any infections you will prompted, then select "Apply all actions"
- Next select the "Reports" icon at the top.
- Select the "Save report as" button in the lower left hand of the screen and save it to a text file on your system (make sure to remember where you saved that file, this is important).
- Close AVG Anti-Spyware.
Then, please go to Start > My Computer and navigate to the C:BFU folder.
- Start the Brute Force Uninstaller by doubleclicking BFU.exe
- Behind the scriptline to execute field click the folder icon
and select alcanshorty.bfu
- Press Execute and let the program do it’s job. (You ought to see a progress bar if you did this correctly.)
- Wait for the complete script execution box to pop up and press OK.
- Press exit to terminate the BFU program.
Reboot into normal windows and post the contents of
Ewido text report that you saved and a new
HiJackThis log.