Tech Support Forum - View Single Post - Two week old computer no longer sees hard drive....please help

WatchNut · 11-15-2006, 11:17 AM

Hi Everyone:

I'm new here and I was hoping one of the experts here could help. Woke up this morning to a bluescreen on my 2 week old Windows XP machine (was left running overnight). Message on screen stated
KERNEL_STACK_INPAGE_ERROR
along with:
STOP 0x00000077 (0xC0000056, 0xC0000056, 0x00000000x 0x026A9000).

When I try to reboot, the machine will not boot, and says that it cannot find a boot drive (it does seem to see my two dvd drives, but not the hard drive).

Spent 45 minutes on the phone with Dell tech support (very knowledgeable, and flawless English), and the computer is definitely not seeing the drive (tried again to reseat cales, and even changed drive connection on motherboard to a different "port". Tried BIOS changes as well. All a no-go.

Dell is sending me a brand new drive, and I'm hoping and pryaing I can slave this drive to that one and get my data off witout major expense....but not confident at this point.

Any suggestions on how to remedy this incredibly distressing problem (I copied all data from my old machine onto the new machine, and now l no longer have access to the old machine), and I'm really hoping I don't have a dead hard drive with tons of irreplaceable data and photos on it.

As an alternative, if you could provide suggestion on other forums on which I can post regarding this problem, that would be great!

Many thanks in advance for all your help.

Michael

11-15-2006, 11:17 AM	#1 (permalink)
WatchNut Registered User Join Date: Nov 2006 Posts: 12 OS: Windows XP	Two week old computer no longer sees hard drive....please help Hi Everyone: I'm new here and I was hoping one of the experts here could help. Woke up this morning to a bluescreen on my 2 week old Windows XP machine (was left running overnight). Message on screen stated KERNEL_STACK_INPAGE_ERROR along with: STOP 0x00000077 (0xC0000056, 0xC0000056, 0x00000000x 0x026A9000). When I try to reboot, the machine will not boot, and says that it cannot find a boot drive (it does seem to see my two dvd drives, but not the hard drive). Spent 45 minutes on the phone with Dell tech support (very knowledgeable, and flawless English), and the computer is definitely not seeing the drive (tried again to reseat cales, and even changed drive connection on motherboard to a different "port". Tried BIOS changes as well. All a no-go. Dell is sending me a brand new drive, and I'm hoping and pryaing I can slave this drive to that one and get my data off witout major expense....but not confident at this point. Any suggestions on how to remedy this incredibly distressing problem (I copied all data from my old machine onto the new machine, and now l no longer have access to the old machine), and I'm really hoping I don't have a dead hard drive with tons of irreplaceable data and photos on it. As an alternative, if you could provide suggestion on other forums on which I can post regarding this problem, that would be great! Many thanks in advance for all your help. Michael