Hello SheenaEastonFan and welcome to TSF,
Our apologies for the delay. We'll need to go after your infections in stages.
Please copy this page to
Notepad and save to your desktop for reference as you will not have any browsers open while you are carrying out portions of these instructions.
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Download
haxfix.exeand save it to your desktop.
- Double click on haxfix.exe to install haxfix. (standard installation path is c:\program Files\haxfix)
- Checkmark "Create a desktop icon"
- Click "Next"
- When the installation is completed, make sure that the checkmark "Launch HaxFix" is placed
- Click "Finish"
A red "dos window" (dos box) will open with options:
1. Make logfile
2. Run auto fix
3. Run manual fix
E. Exit Haxfix
Close all other open windows since this step requires a reboot
- Select option 2. Run auto fix by typing 2 and then pressing "Enter"
If an infection is found, you'll get a message to close all other open windows.
- Close all open windows except the red dos window from haxfix and then press "Enter"
- The computer will reboot
- After reboot a logfile will open > (c:\haxfix.txt)
- Post the contents of that logfile along with a new HijackThis log.