Tech Support Forum - View Single Post - Services stopped, cannot restore or run online/offline scans

Broken Blade · 11-11-2006, 12:51 AM

Greetings all. I started my PC yesterday and found many things amiss. The first indication of something wrong was that I had no startup sound. Sound will not play at all, be it Windows sounds, sound clips or movies. No errors are shown in the device manager for this.

The next indication was that my Windows taskbar started with different toolbars. Any windows I have open do not show up on the task bar, and when minimized they still do not drop to the taskbar, but become shrinked windows with the title bar and min/max/close buttons. I tried to open PC-cillin's console and recieved an error that stated:
"No network device was found, or there is a conflict with existing antivirus or security software. Only the Virus scan, Spyware scan, and Security Check functions will be available. To enable full product functionality, uninstall conflicting software or connect to a network, and then restart the program..."
I have not installed any new security software and am currently connected fine to my home network and the internet.
After that there is an error stating that it "cannot read the configuration" and gives error=7413-238, hr=0x800706ba
I do show that all functions of PCcillin are running, however I cannot open the console for it.

Internet Explorer 7 was recently installed, and crashes straight to desktop, as does the newest version of Windows Media Player. To run online virus scans I needed to install IE6, however the scans still do not work. I have a feeling this has to do with active X. I had no luck running the scans with Firefox.

I cannot copy and paste with shortcuts or mouse menues. I also cannot drag and drop files.

The search function from the Start Menu does not start at all.

Trying to run System Restore gives an error: "System Restore is not able to protect your computer. Please restart your computer, and then run System Restore again.

All of the processes I'm having problems with are supposed to start automatically, though they show stopped in the services tab of msconfig. I try to start any of them from services.msc and get errors like "error 193: 0xc1" for RPC and "error 1068: The dependency service or group failed to start" for PC cillin Console AND the System Restore Service.

Ad Aware and Spybot both found several items that the removed. The CW Shredder came up clean, as did Ad Aware and Spybot after subsequent scans. I do believe the PC cillin anti-virus is still active and protecting, as it is showing in running processes and was started in services.msc.

Safe Mode duplicates all of these issues.

My first thought was malware, but this seems to be a more deep-seated Windows issue that I don't have near the ability or capacity to further troubleshoot without a mallet or reinstallation, any ideas?

11-11-2006, 12:51 AM	#1 (permalink)
Broken Blade Registered User Join Date: Nov 2006 Posts: 12 OS: XP Pro	Services stopped, cannot restore or run online/offline scans Greetings all. I started my PC yesterday and found many things amiss. The first indication of something wrong was that I had no startup sound. Sound will not play at all, be it Windows sounds, sound clips or movies. No errors are shown in the device manager for this. The next indication was that my Windows taskbar started with different toolbars. Any windows I have open do not show up on the task bar, and when minimized they still do not drop to the taskbar, but become shrinked windows with the title bar and min/max/close buttons. I tried to open PC-cillin's console and recieved an error that stated: "No network device was found, or there is a conflict with existing antivirus or security software. Only the Virus scan, Spyware scan, and Security Check functions will be available. To enable full product functionality, uninstall conflicting software or connect to a network, and then restart the program..." I have not installed any new security software and am currently connected fine to my home network and the internet. After that there is an error stating that it "cannot read the configuration" and gives error=7413-238, hr=0x800706ba I do show that all functions of PCcillin are running, however I cannot open the console for it. Internet Explorer 7 was recently installed, and crashes straight to desktop, as does the newest version of Windows Media Player. To run online virus scans I needed to install IE6, however the scans still do not work. I have a feeling this has to do with active X. I had no luck running the scans with Firefox. I cannot copy and paste with shortcuts or mouse menues. I also cannot drag and drop files. The search function from the Start Menu does not start at all. Trying to run System Restore gives an error: "System Restore is not able to protect your computer. Please restart your computer, and then run System Restore again. All of the processes I'm having problems with are supposed to start automatically, though they show stopped in the services tab of msconfig. I try to start any of them from services.msc and get errors like "error 193: 0xc1" for RPC and "error 1068: The dependency service or group failed to start" for PC cillin Console AND the System Restore Service. Ad Aware and Spybot both found several items that the removed. The CW Shredder came up clean, as did Ad Aware and Spybot after subsequent scans. I do believe the PC cillin anti-virus is still active and protecting, as it is showing in running processes and was started in services.msc. Safe Mode duplicates all of these issues. My first thought was malware, but this seems to be a more deep-seated Windows issue that I don't have near the ability or capacity to further troubleshoot without a mallet or reinstallation, any ideas?