Unpatched Operating System
It is very important that you get all of the critical updates for your Operating System and Internet Explorer. Keeping your OS and browser up to date will help make you less susceptible to attacks by Trojans and viruses.
IMPORTANT! Before we can proceed any further, please visit the
Microsoft's Windows Update Page and install
ALL Critical Updates for your system
except Service Pack 2 (SP2).
SP2 should
only be installed on a fully disinfected system. At the minimum install at least
Service Pack 1a for both
XP and
IE6. Without these updates your system is wide open to re-infection and we are both wasting our efforts to clean your system. After we have completed your clean-up, we will have you return to the
Windows Update page and install
SP2. We will also then advise you on how to better protect yourself online.
Please apply those updates
BEFORE posting your next log. It is this forum's policy to stop the disinfection process until these basic updates are done. If during the updating process you get a message that your product key is invalid ....then you may not have a legitimate copy of Windows XP. Unfortunately it’s also this forums policy that we only address users with a legal copy of Windows XP.... therefore if you can not update
Windows XP to
SP1 we must stop the cleansing process here.