Tech Support Forum - View Single Post - Corrupt Norton, almost all webpages are redirected to microsoft.com

Ried · 10-09-2006, 07:21 PM

I hate to tell you this, but I need you to rescan with Kaspersky. It needed to be set to 'Extended' scan and yours was a 'Standard' scan.

Here are the instructions again:

You can clear your Norton Quarantine if you wish--that should speed things up a bit. If you're unsure on how to do it, you can use Symantec's guide.

Please perform an online scan with Internet Explorer at Kaspersky Online Scanner

Answer Yes, when prompted to install an ActiveX component.

The program will then begin downloading the latest definition files.
Once the files have been downloaded click on NEXT
Locate the Scan Settings button & configure to:
- Scan using the following Anti-Virus database:
  - Extended
- Scan Options:
  - Scan Archives
  - Scan Mail Bases
Click OK & have it scan My Computer
Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
Click the Save as Text button to save the file to your desktop so that you may post it in your next reply

10-09-2006, 07:21 PM	#41 (permalink)
Ried Assistant Manager, TSF Academy; Moderator/Analyst Security Team Join Date: Jan 2005 Location: Ohio Posts: 26,970 OS: WinXP and Vista	I hate to tell you this, but I need you to rescan with Kaspersky. It needed to be set to 'Extended' scan and yours was a 'Standard' scan. Here are the instructions again: You can clear your Norton Quarantine if you wish--that should speed things up a bit. If you're unsure on how to do it, you can use Symantec's guide. Please perform an online scan with Internet Explorer at Kaspersky Online Scanner Answer Yes, when prompted to install an ActiveX component. The program will then begin downloading the latest definition files. Once the files have been downloaded click on NEXT Locate the Scan Settings button & configure to: Scan using the following Anti-Virus database: Extended Scan Options: Scan Archives Scan Mail Bases Click OK & have it scan My Computer Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it. Click the Save as Text button to save the file to your desktop so that you may post it in your next reply __________________ Member of ASAP since 2005 Member of UNITE since 2006 "It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul."