Deckard

Hello localau, and welcome to TSF. You may wish to Subscribe to this thread so that you are notified when you receive a reply. To do this click Thread Tools (above the first post), then click Subscribe to this Thread. Make sure it is set to Instant Notification, then click Subscribe.

I don't see anything obvious in your log. Let's try to remove that file and then run a few scanners to see if anything else is lurking.

Please print out or copy this page to Notepad in order to assist you when carrying out the following instructions. If there is anything you don't understand, please ask BEFORE proceeding with the fixes. Please do these steps in order and do not skip any.


HijackThis Is In Temp Folder
You are running HijackThis from a temporary directory. It needs to be in a permanent folder. Please go into Windows Explorer, click on C: then click on File > New > Folder and call it HJT, or another name of your choice. Extract HijackThis from the archive and move it to this folder. The program creates backup files that we may need to use later. If the program is in a Temporary folder, files may be deleted by you or automatically if your system is set to empty temp files.


Unhide Files
Go to My Computer > Tools > Folder Options > View tab and select "Show hidden files and folders". Uncheck the "Hide protected operating system files (Recommended)" option. Also make sure there is no checkmark beside "Hide file extensions for known file types". Click OK.


Download CleanUp!
Download and install CleanUp! but do not run it yet.

WARNING: CleanUp! deletes EVERYTHING out of temporary folders and does not make backups. If you have any documents or programs that are saved in any temporary folders, please make a backup of these before running CleanUp!

WARNING: Do not run cleanup under Windows XP x64 Edition. If you're not sure if you have the 64-bit version of Windows then you probably do not; however, you can check by using IE to download the whichcpu tool and then running it.


Download AVG Anti-Spyware
Please download, install, and update AVG Anti-Spyware Anti-Spyware.

1. Load AVG Anti-Spyware and then click the Shield tab at the top
   • Click on the word active to change it to inactive.
2. Click the Update tab at the top:
   • Under Manual update, click Start update. After the update finishes, the status bar at the bottom will display "Update successful". If you are having trouble updating, you can also download and run the manual updater.
   • Under Automatic update, change the Update interval to something more reasonable like 12 or 24 hours.
3. Click the Scanner tab at the top and then the Settings sub-tab:
   • Under How to act?, click Recommended actions and select Quarantine.
   • Under Reports, select Automatically generate report after every scan
4. Close AVG Anti-Spyware. Do not run a scan with it yet.

Download ComboFix
Download ComboFix from one of the following links:

1. http://www.techsupportforum.com/sectools/combofix.exe
2. http://download.bleepingcomputer.com/sUBs/combofix.exe

Double click combofix.exe & follow the prompts. While ComboFix is running, please do not click or move the window, as this may cause the tool to stall. When the tool has finished, it will produce a log for you and save it as C:\ComboFix.txt. Post that log in your next reply.


Reboot
Reboot your system to Safe Mode by repeatedly tapping the F8 key until the menu appears and choosing Safe Mode from the list. On some systems, this may be the F5 key so try that if F8 doesn't work. Login on with your usual account. Make sure to close any open windows.


Delete File
Try deleting C:\DOCUMENTS AND SETTINGS\ALL USERS\DOCUMENTS\Data ??? john Lee.exe. If it still says permission denied,

1. Go to My Computer > Tools > Folder Options > View tab and uncheck "Use simple file sharing (Recommended)". The option is all the way at the bottom. Click OK.
2. Right-click on Data ??? john Lee.exe and select Properties, then the Security tab.
3. Click the Advanced button.
4. Highlight all the Permission Entries that have <not inherited> under the Inherited From column and click the Remove button.
5. Make sure the Inherit from parent checkbox is checked. Leave replace permission entries unchecked.
6. Click OK.

Now try deleting that file again.


Run CleanUp!
Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu). Set the program up as follows:

• Click "Options..."
• Move the arrow down to "Custom CleanUp!"
• Put a check next to the following:
  • Empty Recycle Bins
  • Delete Cookies
  • Delete Prefetch files
  • Cleanup! All Users
  • Click on the "Temporary Files" and make sure the box for "Scan drives for file matching" is unchecked.
  Click OK.
• Press the CleanUp! button to start the program.

Once it's finished CleanUp! will ask you to logoff/reboot. Please select NO as we will do this later.


Run AVG Anti-Spyware

• Run AVG Anti-Spyware and click on the Scanner tab at the top and then click on Complete System Scan. This scan can take quite a while to run, so be prepared.
• AVG Anti-Spyware will list any infections found on the left hand side. When the scan has finished, it will automatically set the recommended action. Click the Apply all actions button. AVG Anti-Spyware will display "All actions have been applied" on the right hand side.
• Click on Save Report, then Save Report As. Save the report so that you can find it again (like on the Desktop).
• Close AVG Anti-Spyware.

Reboot
Reboot your system to Normal Mode.


Online Scan
Perform an online scan using Internet Explorer with Kaspersky WebScanner. Click on Launch Kaspersky Anti-Virus Web Scanner. You will be prompted to install an ActiveX component from Kaspersky, Click Yes.

• The program will launch and then begin downloading the latest definition files.
• Once the files have been downloaded, click on NEXT.
• Now click on Scan Settings
• In the scan settings make that the following are selected:
  • Scan using the following Anti-Virus database: extended
  • Scan Options: Scan Archives and Scan Mail Bases
• Click OK
• Turn off the real time scanner of any existing antivirus program before performing the online scan. You can turn it back on after the scan is done.
• Now under select a target to scan, select My Computer
• The program will start and scan your system.
• The scan will take a while so be patient and let it run all the way.
• Once the scan is complete it will display if your system has been infected.
• Click on the Save as Text button and save the file to your desktop.
• Copy and paste that information in your next post.

Take note the names and locations of any file it detects but fails to clean.


With Your Next Post...
Please paste the following with your next reply (in this order please):

1. The contents of C:\ComboFix.txt,
2. AVG Anti-Spyware scan report,
3. Kaspersky scan report, and
4. a new HiJackThis log taken after Kaspersky finishes.