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Please print out or copy this page to Notepad in order to assist you when carrying out the following instructions. If there is anything you don't understand, please ask BEFORE proceeding with the fixes. Please do these steps in order and do not skip any.
Your firewall, Armor2net Personal Firewall, is related to a product on the
Rogue/Suspect Anti-Spyware Products list. I highly recommend you uninstall it and replace it with a different (recommended) firewall; but before doing so, please download
LSPFix and save it to your Desktop.
Click
Start > Control Panel > Add / Remove Programs and uninstall the following programs (if they exist):
Armor2net and/or Armor2net Personal Firewall
Check to see if you can open a webpage. If you can, skip to
Download a Firewall. Otherwise, follow these steps to restore your connectivity:
- Double click on LSPFix.exe to run it.
- Once running, you will be required to tick the disclaimer – "I know what I'm doing".
- You'll have a window with 2 panes. In the left pane which is labeled Keep, select all instances of netdog.dll
- Click on the arrow pointing to the right (>>). This will move the entry to the right pane labeled Remove.
- Click the Finish button to complete the fix.
Download a Firewall
If you are unfamiliar with how a firewall works, you can read "
Understanding and Using Firewalls". Here are some free firewalls available for personal use:
Please pick one and install it.
Download CleanUp!
Download and install
CleanUp! but
do not run it yet.
WARNING: CleanUp! deletes
EVERYTHING out of temporary folders and
does not make backups. If you have any documents or programs that are saved in any temporary folders, please make a backup of these before running CleanUp!
WARNING: Do not run cleanup under Windows XP x64 Edition. If you're not sure if you have the 64-bit version of Windows then you probably do not; however, you can check by using IE to download the
whichcpu tool and then running it.
Reconfigure AVG Anti-Spyware
Please reconfigure AVG Anti-Spyware to the following settings:
- Open AVG Anti-Spyware by double-clicking the AVG Anti-Spyware system tray icon.
- Click the Update tab at the top:
- Under Manual update, click Start update. After the update finishes, the status bar at the bottom will display "Update successful". If you are having trouble updating, you can also download and run the manual updater.
- Under Automatic update, change the Update interval to something more reasonable like 12 or 24 hours.
- Click the Scanner tab at the top and then the Settings sub-tab:
- Under How to act?, click Recommended actions and select Quarantine.
- Under Reports, select Automatically generate report after every scan
- Close AVG Anti-Spyware. Do not run a scan with it yet.
Reboot
Reboot your system to Safe Mode by repeatedly tapping the F8 key until the menu appears and choosing Safe Mode from the list. On some systems, this may be the F5 key so try that if F8 doesn't work. Login on with your usual account. Make sure to close any open windows.
Deletions
Delete the following Folder indicated in
BLUE if it still exists:
C:\Program Files\Armor2net
Run CleanUp!
Open
Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu). Set the program up as follows:
- Click "Options..."
- Move the arrow down to "Custom CleanUp!"
- Put a check next to the following:
- Empty Recycle Bins
- Delete Cookies
- Delete Prefetch files
- Cleanup! All Users
- Click on the "Temporary Files" and make sure the box for "Scan drives for file matching" is unchecked.
Click OK.
- Press the CleanUp! button to start the program.
Once it's finished CleanUp! will ask you to logoff/reboot. Please select
NO as we will do this later.
Run AVG Anti-Spyware- Run AVG Anti-Spyware and click on the Scanner tab at the top and then click on Complete System Scan. This scan can take quite a while to run, so be prepared.
- AVG Anti-Spyware will list any infections found on the left hand side. When the scan has finished, it will automatically set the recommended action. Click the Apply all actions button. AVG Anti-Spyware will display "All actions have been applied" on the right hand side.
- Click on Save Report, then Save Report As. Save the report so that you can find it again (like on the Desktop).
- Close AVG Anti-Spyware.
Reboot
Reboot your system to Normal Mode.
Online Scan
Perform an online scan using Internet Explorer with
Kaspersky WebScanner. Click on
Launch Kaspersky Anti-Virus Web Scanner. You will be prompted to install an ActiveX component from Kaspersky, Click
Yes.
- The program will launch and then begin downloading the latest definition files.
- Once the files have been downloaded, click on NEXT.
- Now click on Scan Settings
- In the scan settings make that the following are selected:
- Scan using the following Anti-Virus database: extended
- Scan Options: Scan Archives and Scan Mail Bases
- Click OK
- Turn off the real time scanner of any existing antivirus program before performing the online scan. You can turn it back on after the scan is done.
- Now under select a target to scan, select My Computer
- The program will start and scan your system.
- The scan will take a while so be patient and let it run all the way.
- Once the scan is complete it will display if your system has been infected.
- Click on the Save as Text button and save the file to your desktop.
- Copy and paste that information in your next post.
Take note the names and locations of any file it detects but fails to clean.
With Your Next Post...
Please paste the following with your next reply (in this order please):
- AVG Anti-Spyware scan report,
- Kaspersky scan report,
- a new HiJackThis log taken after Kaspersky finishes.