Tech Support Forum - View Single Post - Slower computer, folders wont open, and automatic popups!

**Eclipse2003** · 10-05-2006, 08:08 PM

Looking lots better

Update Java

We need to update your Java as it is out of date. The older version is a security risk, as malware writers exploit the weaknesses in it's code.

Updating Java:

Go to Start > Control Panel double-click on the Software icon, Add or Remove programs.
Search in the list for all previous installed versions of Java. (J2SE Runtime Environment.... )
Select it and click Remove.
Then Download and install the newest version from here:
http://www.java.com/en/download/manual.jsp
Once installed, reboot the machine
After the reboot, go back into the Control Panel and double-click the Java Icon.
Under Temporary Internet Files, click the Delete Files button.
There are three options in the window to clear the cache - Leave ALL 3 Checked
- Other Files
Click OK on Delete Temporary Files Window
Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
Click OK to leave the Java Control Panel.

Now please follow the next steps to prevent further infections:

Rehide System and hidden files

Click Start.
Open My Computer.
Select the Tools menu and click Folder Options.
Select the View tab.
Deselect the Show hidden files and folders option.
Select the Hide file extensions for known types option.
Select the Hide protected operating system files option.
Click Yes to confirm.
Click OK.

Setting a clean restore point

To turn off System Restoreclick Start > Right Click My Computer > Properties. Click the System Restore tab and Check "Turn off System Restore" or "Turn off System Restore on all drives" Click Apply. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this then Click OK.

To turn System Restore back on Uncheck "Turn off System Restore" or "Turn off System Restore on all drives." Click Apply, and then OK.

Microsoft Updates

It is very important that you get all of the critical updates for your Operating System and Internet Explorer. Please go to Microsoft and download all the critical updates to help prevent possible re-infection.

Spyware Prevention

This is a good time to set up protection against further attacks. Read How Did I Get Infected In The First Place?. You need an antivirus that is continually updated, a good firewall, a spyware blocker such as Spyware Blaster, and a real time spyware program such as Spyware Guard, to prevent spyware intrusions. IE-Spyad is another excellent program that places over 4000 websites and domains in the IE Restricted list, which will help prevent attempts to infect your system. All of the above have good free versions available. However, be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.

More information and downloads are available at the following links:

Spyware Blaster
Spyware Guard
IE-Spyad

Let me know if you have any other problems. If not you should be good to go.

10-05-2006, 08:08 PM	#16 (permalink)
Eclipse2003 TSF Enthusiast Join Date: Apr 2005 Location: Ohio Posts: 1,156 OS: XP	Looking lots better Update Java We need to update your Java as it is out of date. The older version is a security risk, as malware writers exploit the weaknesses in it's code. Updating Java: Go to Start > Control Panel double-click on the Software icon, Add or Remove programs. Search in the list for all previous installed versions of Java. (J2SE Runtime Environment.... ) Select it and click Remove. Then Download and install the newest version from here: http://www.java.com/en/download/manual.jsp Once installed, reboot the machine After the reboot, go back into the Control Panel and double-click the Java Icon. Under Temporary Internet Files, click the Delete Files button. There are three options in the window to clear the cache - Leave ALL 3 Checked Downloaded Applets Downloaded Applications Other Files Click OK on Delete Temporary Files Window Note: This deletes ALL the Downloaded Applications and Applets from the CACHE. Click OK to leave the Java Control Panel. Now please follow the next steps to prevent further infections: Rehide System and hidden files Click Start. Open My Computer. Select the Tools menu and click Folder Options. Select the View tab. Deselect the Show hidden files and folders option. Select the Hide file extensions for known types option. Select the Hide protected operating system files option. Click Yes to confirm. Click OK. Setting a clean restore point To turn off System Restoreclick Start > Right Click My Computer > Properties. Click the System Restore tab and Check "Turn off System Restore" or "Turn off System Restore on all drives" Click Apply. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this then Click OK. To turn System Restore back on Uncheck "Turn off System Restore" or "Turn off System Restore on all drives." Click Apply, and then OK. *Microsoft Updates* It is very important that you get all of the critical updates for your Operating System and Internet Explorer. Please go to Microsoft and download all the critical updates to help prevent possible re-infection. *Spyware Prevention* This is a good time to set up protection against further attacks. Read How Did I Get Infected In The First Place?. You need an antivirus that is continually updated, a good firewall, a spyware blocker such as Spyware Blaster, and a real time spyware program such as Spyware Guard, to prevent spyware intrusions. IE-Spyad is another excellent program that places over 4000 websites and domains in the IE Restricted list, which will help prevent attempts to infect your system. All of the above have good free versions available. However, be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them. More information and downloads are available at the following links: Spyware Blaster Spyware Guard IE-Spyad Let me know if you have any other problems. If not you should be good to go.