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**Eclipse2003** · 10-05-2006, 07:57 PM

Uninstall

Please uninstall Ewido via Add/Remove Programs and then reboot your computer into Normal Mode
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Downloads

AVG Anti-Spyware

Download AVG Anti-Spyware

Install AVG Anti-Spyware
Double-click the icon on Desktop to launch AVG Anti-Spyware

You will need to update AVG Anti-Spyware to the latest definition files.

On the top of the main screen click Shield
Click the word active to change it to inactive
On the top of the main screen click Update.
Then click on Start Update. The update will start and a progress bar will show the updates being installed.

Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
Under "Reports"
- Select "Automatically generate report after every scan"
- Un-Select "Only if threats were found"

When you have finished updating, EXIT AVG Anti-Spyware. Do Not run a scan just yet, we will shortly.

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Rebooting in Safe Mode

Next, reboot your computer in SafeMode :
• Restart your computer
• After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
• Instead of Windows loading as normal, a menu should appear
• Select the first option, to run Windows in Safe Mode.
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AVG Anti-Spyware

Run AVG Anti-Spyware with it's updated definitions:(...it's important that all windows must be closed)

Click Scanner
Click on the Scan tab
Click Complete System Scan to begin scanning.
Once the scan is complete do the following:
If you have any infections you will prompted, then select "Apply all actions"
Once finished, click the Save report button, then click Save Report As and save it to your desktop. (make sure to remember where you saved that file, this is important).

Restart in normal mode.
====================================================================================================

Now please follow the next steps to prevent further infections:

Rehide System and hidden files

Click Start.
Open My Computer.
Select the Tools menu and click Folder Options.
Select the View tab.
Deselect the Show hidden files and folders option.
Select the Hide file extensions for known types option.
Select the Hide protected operating system files option.
Click Yes to confirm.
Click OK.

Setting a clean restore point

To turn off System Restoreclick Start > Right Click My Computer > Properties. Click the System Restore tab and Check "Turn off System Restore" or "Turn off System Restore on all drives" Click Apply. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this then Click OK.

To turn System Restore back on Uncheck "Turn off System Restore" or "Turn off System Restore on all drives." Click Apply, and then OK.

Microsoft Updates

It is very important that you get all of the critical updates for your Operating System and Internet Explorer. Please go to Microsoft and download all the critical updates to help prevent possible re-infection.

Spyware Prevention

This is a good time to set up protection against further attacks. Read How Did I Get Infected In The First Place?. You need an antivirus that is continually updated, a good firewall, a spyware blocker such as Spyware Blaster, and a real time spyware program such as Spyware Guard, to prevent spyware intrusions. IE-Spyad is another excellent program that places over 4000 websites and domains in the IE Restricted list, which will help prevent attempts to infect your system. All of the above have good free versions available. However, be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.

More information and downloads are available at the following links:

Spyware Blaster
Spyware Guard
IE-Spyad

Let me know if you have any other problems. If not you should be good to go.

10-05-2006, 07:57 PM	#8 (permalink)
Eclipse2003 TSF Enthusiast Join Date: Apr 2005 Location: Ohio Posts: 1,156 OS: XP	Uninstall Please uninstall Ewido via Add/Remove Programs and then reboot your computer into Normal Mode ==================================================================================================== Downloads AVG Anti-Spyware Download AVG Anti-Spyware Install AVG Anti-Spyware Double-click the icon on Desktop to launch AVG Anti-Spyware You will need to update AVG Anti-Spyware to the latest definition files. On the top of the main screen click Shield Click the word active to change it to inactive On the top of the main screen click Update. Then click on Start Update. The update will start and a progress bar will show the updates being installed. Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab. Once in the Settings screen click on "Recommended actions" and then select "Quarantine". Under "Reports" Select "Automatically generate report after every scan" Un-Select "Only if threats were found" When you have finished updating, EXIT AVG Anti-Spyware. Do Not run a scan just yet, we will shortly. --------------------------------------------------------------------------------------------- ==================================================================================================== Rebooting in Safe Mode Next, reboot your computer in SafeMode : • Restart your computer • After hearing your computer beep once during startup, but before the Windows icon appears, press F8. • Instead of Windows loading as normal, a menu should appear • Select the first option, to run Windows in Safe Mode. ==================================================================================================== AVG Anti-Spyware Run AVG Anti-Spyware with it's updated definitions:(...it's important that all windows must be closed) Click Scanner Click on the Scan tab Click Complete System Scan to begin scanning. Once the scan is complete do the following: If you have any infections you will prompted, then select "Apply all actions" Once finished, click the Save report button, then click Save Report As and save it to your desktop. (make sure to remember where you saved that file, this is important). Restart in normal mode. ==================================================================================================== Now please follow the next steps to prevent further infections: Rehide System and hidden files Click Start. Open My Computer. Select the Tools menu and click Folder Options. Select the View tab. Deselect the Show hidden files and folders option. Select the Hide file extensions for known types option. Select the Hide protected operating system files option. Click Yes to confirm. Click OK. Setting a clean restore point To turn off System Restoreclick Start > Right Click My Computer > Properties. Click the System Restore tab and Check "Turn off System Restore" or "Turn off System Restore on all drives" Click Apply. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this then Click OK. To turn System Restore back on Uncheck "Turn off System Restore" or "Turn off System Restore on all drives." Click Apply, and then OK. *Microsoft Updates* It is very important that you get all of the critical updates for your Operating System and Internet Explorer. Please go to Microsoft and download all the critical updates to help prevent possible re-infection. *Spyware Prevention* This is a good time to set up protection against further attacks. Read How Did I Get Infected In The First Place?. You need an antivirus that is continually updated, a good firewall, a spyware blocker such as Spyware Blaster, and a real time spyware program such as Spyware Guard, to prevent spyware intrusions. IE-Spyad is another excellent program that places over 4000 websites and domains in the IE Restricted list, which will help prevent attempts to infect your system. All of the above have good free versions available. However, be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them. More information and downloads are available at the following links: Spyware Blaster Spyware Guard IE-Spyad Let me know if you have any other problems. If not you should be good to go.