Hi!
First post here :-)
I followed the 5 steps described in the sticky.
Here's the problem: my Norton antivirus is bombing me with alert messages about dialer.trojan files in my pc, several can't be removed. I attached a .txt copy of the virus alert log (too extensive for cut/paste)
I'm also getting the "spyware removal wizard" pop-up very often.
When trying to run Ad-Aware, the software starts the scanning process and after a few minutes the computer shuts down and reboots. After reboot I get the message "winlogon.exe encountered a problem and needed to close"
I've been working on this all day with no luck :-(
I ran a system scan with Norton Antivirus, Pandasoftware ActiveScan Pro (log attached), security.symantec.com, ewido anti-spyware, Spybot-Search and destroy, Ad-Aware (failed, see above), cwshredder. I have SpywareGuard, SpywareBlaster and ZoneAlarm always active.
Here's the HJT log:
Logfile of HijackThis v1.99.1
Scan saved at 12:25:05 AM, on 10/3/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\ewido anti-spyware 4.0\guard.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\usrbridg.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Google\Gmail Notifier\G001-1.0.25.0\gnotify.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\PROGRA~1\Nokia\NOKIAP~1\LAUNCH~1.EXE
C:\Program Files\Common Files\PCSuite\Services\ServiceLayer.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe
C:\PROGRA~1\COMMON~1\Nokia\MPAPI\MPAPI3s.exe
C:\WINDOWS\system32\wuauclt.exe
C:\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://www.euro.dell.com/countries/n...en/default.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.bt.no/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program Files\Google\Gmail Notifier\G001-1.0.25.0\gnotify.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\PROGRA~1\Nokia\NOKIAP~1\LAUNCH~1.EXE -startup
O4 - HKLM\..\Run: [ivhmirm.dll] C:\WINDOWS\system32\rundll32.exe C:\WINDOWS\system32\ivhmirm.dll,iaumlkg
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [PcSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: &Download with &DAP - C:\PROGRA~1\DAP\dapextie.htm
O8 - Extra context menu item: Download &all with DAP - D:\PROGRA~1\DAP\dapextie2.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: cpcScanner -
http://www.crucial.com/controls/cpcScanner.cab
O16 - DPF: ppctlcab -
http://www.pestscan.com/scanner/ppctlcab.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) -
http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) -
http://security.symantec.com/sscv6/S...in/AvSniff.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) -
http://by2fd.bay2.hotmail.msn.com/re...s/MsnPUpld.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} -
http://software-dl.real.com/02a78de4...p/RdxIE601.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) -
http://security.symantec.com/sscv6/S.../bin/cabsa.cab
O16 - DPF: {90A29DA5-D020-4B18-8660-6689520C7CD7} (DmiReader Class) -
http://support.euro.dell.com/global/...r/PROFILER.CAB
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) -
http://acs.pandasoftware.com/actives...ree/asinst.cab
O16 - DPF: {D6376DD2-C2BD-49B2-A1B1-138F869633F3} (ASPRO Installer Class) -
http://acs.pandasoftware.com/actives.../asproinst.cab
O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} -
http://download.abacast.com/download...basetup150.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O20 - Winlogon Notify: winjyp32 - C:\WINDOWS\SYSTEM32\winjyp32.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\Common Files\PCSuite\Services\ServiceLayer.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: IrBridge User-Level Interface (USRBRIDG) - Extended Systems, Inc. - C:\WINDOWS\system32\usrbridg.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
Incident Status Location
Potentially unwanted tool:application/funweb No disinfected C:\WINDOWS\DOWNLOADED PROGRAM FILES\f3initialsetup1.0.0.5.inf
Potentially unwanted tool:application/bestoffer No disinfected C:\WINDOWS\smdat32m.sys
Potentially unwanted tool:application/mywebsearch No disinfected HKEY_CLASSES_ROOT\CLSID\{147A976E-EEE1-4377-8EA7-4716E4CDD239}
Potentially unwanted tool:application/altnet No disinfected HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\APP MANAGEMENT\ARPCACHE\ALTNETDM
Adware:adware/delta Disinfected HKEY_CURRENT_USER\SOFTWARE\MICROSOFT\INTERNET EXPLORER\REGISTRATION\DELTA
Adware:adware/powerstrip Disinfected HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\extensions\CmdMapping\{669695BC-A811-4A9D-8CDF-BA8C795F261C}
Spyware:Cookie/Adtech Disinfected C:\Documents and Settings\rnet\Cookies\rnet@adtech[2].txt
Spyware:Cookie/BurstNet Disinfected C:\Documents and Settings\rnet\Cookies\rnet@burstnet[1].txt
Spyware:Cookie/Mediaplex Disinfected C:\Documents and Settings\rnet\Cookies\rnet@mediaplex[1].txt
Spyware:Cookie/Tradedoubler Disinfected C:\Documents and Settings\rnet\Cookies\rnet@tradedoubler[1].txt
Potentially unwanted tool:Application/Processor No disinfected C:\Documents and Settings\rnet\Desktop\downloads\Cleanup gear\SmitfraudFix\Process.exe
Potentially unwanted tool:Application/Processor No disinfected C:\Documents and Settings\rnet\Desktop\downloads\Cleanup gear\SmitfraudFix.zip[Process.exe]
Potentially unwanted tool:Application/Processor No disinfected C:\Documents and Settings\rnet\Local Settings\Temp\nsx598.tmp
Adware:Adware/Maxifiles Disinfected C:\Documents and Settings\rnet\Local Settings\Temp\win585.tmp.exe
Spyware:Spyware/Virtumonde Disinfected C:\Program Files\Common Files\{78098A89-0958-1033-0422-030816020001}\services.dll
Potentially unwanted tool:Application/FunWeb No disinfected C:\WINDOWS\Downloaded Program Files\f3initialsetup1.0.0.5.inf
Dialer:Dialer.Gen Disinfected C:\WINDOWS\Hacker Spider-hgr-11009.exe
Potentially unwanted tool:Application/Processor No disinfected C:\WINDOWS\SYSTEM32\Process.exe
Dialer:Dialer.HVO Disinfected C:\WINDOWS\Temp\win161.tmp.exe
Dialer:Dialer.HVO Disinfected C:\WINDOWS\Temp\win31C.tmp.exe
Please help!
Thanks
Davide