Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should 'not' have any open browsers when you are following the procedures below.
It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.
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Please go to:
VirusTotal- At the top of the page you'll find a "Browse" button. Click the "Browse" button and browse to this file in BOLD:
C:\WINDOWS\system32\osdjltif.dll
- Click "Open".
- Then click the "Send" button at the top of the VirusTotal page.
- This will scan the file. Please be patient.
- Once scanned, copy and paste the results in your next reply together with a new HijackThis log.
Then repeat as above for the following files in
BOLD:
C:\WINDOWS\system32\qdtgipkj.dll
C:\WINDOWS\system32\gpfrqtk.dll
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Download
AVG Anti-Spyware- Install AVG Anti-Spyware
- Double-click the icon on Desktop to launch AVG Anti-Spyware
You will need to update AVG Anti-Spyware to the latest definition files.
- On the top of the main screen click Shield
- Click the word active to change it to inactive
- On the top of the main screen click Update.
- Then click on Start Update. The update will start and a progress bar will show the updates being installed.
- Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
- Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
- Under "Reports"
- Select "Automatically generate report after every scan"
- Un-Select "Only if threats were found"
When you have finished updating,
EXIT AVG Anti-Spyware. Do Not run a scan just yet, we will shortly.
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Download and install
CleanUp!
NOTE: CleanUp! deletes EVERYTHING out of your temp/temporary folders, it does not make backups. If you have any documents or programs that are saved in any Temporary Folders, make a backup of these before running CleanUp!. Do NOT run this program if you have XP Professional 64 bit edition. If you're unsure please do not run it! If you don't already know, you're probably not using XP64, but you can download & run this tool to find out for sure.....http://www.kellys-korner-xp.com/regs...p_whichcpu.exe
Disconnect from the Internet.
Please disable the following program(s) as they may interfere with the fixes below. You may re-enable them when we are through:
Prevx:- Right click on the Prevx icon in your system tray at the bottom-right corner of your screen and choose "Show Management Console".
- On the Management Console click the Protection Level drop-down menu. You will see three levels:
- To disable all protection set the level to Off. You will receive a prompt asking "You are about to change your security settings. Do you wish to continue?" Click Yes.
- Click the X on the upper right hand corner to exit the Management console.
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Restart your computer and boot into Safe Mode by hitting the F8 key repeatedly until a menu shows up (and choose Safe Mode from the list). In some systems, this may be the F5 key, so try that if F8 doesn't work. Login on your usual account. Make sure to close any open browsers.
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Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if they exist:
VSToolbar for Internet Explorer
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Run a scan in HijackThis. Check each of the following and hit 'Fix checked' if they still exist (make sure not to miss any):
O2 - BHO: (no name) - {B7672BAF-E9A3-49B6-86B2-C81719A18A4C} - C:\WINDOWS\system32\cdvujfbo.dll
O20 - Winlogon Notify: winbug32 - C:\WINDOWS\
Close HijackThis now.
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Go to My Computer->Tools->Folder Options->View tab:
* Under the Hidden files and folders heading, select Show hidden files and folders.
* Uncheck the Hide protected operating system files (recommended) option.
* Also make sure there is no checkmark beside Hide file extensions for known file types
* Click Yes to confirm and then click OK.
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Delete the following if they exist:
C:\WINDOWS\system32\cdvujfbo.dll
C:\Program Files\VSToolbar
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Open
Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu).
Set the program up as follows:
Click "
Options..."
Move the arrow down to "
Custom CleanUp!"
Put a check next to the following (
Make sure nothing else is checked!):
- Empty Recycle Bins
- Delete Cookies
- Delete Prefetch files (if present)
- Cleanup! All Users
- Click on the Temporary Files tab and uncheck the box for Scan drives for files matching if it’s checked.
Click
OK
Press the
CleanUp! button to start the program. Do NOT Reboot/logoff when prompted.
* CleanUp! will not create any backups!!
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Run
AVG Anti-Spyware with it's updated definitions:(...it's important that all windows must be closed)
- Click Scanner
- Click on the Scan tab
- Click Complete System Scan to begin scanning.
Once the scan is complete do the following:
- If you have any infections you will prompted, then select "Apply all actions"
- Once finished, click the Save report button, then click Save Report As and save it to your desktop. (make sure to remember where you saved that file, this is important).
Restart in normal mode.
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Perform an online scan with Internet Explorer with
Panda ActiveScan
Click on the "Free To Use ActiveScan" located on the top right hand corner- Click Check Now and a "pop up" window will appear. * Please ensure that your pop up blocker doesn't block it *
- Enter your e-mail address, country, and state & click Scan Now * The download of the 8 MB Panda's ActiveX control will take place *
Begin the scan by selecting
My Computer- If it finds any malware, it will offer you a report.
- Please ignore any entry it finds and the offer to buy the program to remove the entry, as we will address this later.
- Click on See report then click Save report
*Turn off the real time scanner of any existing antivirus program while performing the online scan
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Run a new HijackThis scan. Save the log file and post it here.
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Please return with results from:
VirusTotal
AVG AntiSpyware
Panda
HJT