Please
subscribe to this thread to get immediate notification of replies as soon as they are posted. To do this click
Thread Tools,
then click
Subscribe to this Thread. Make sure it is set to
Instant Notification, then click
Subscribe.
Please read this post completely before begining the fix. If there's anything that you do not understand, kindly ask your questions before proceeding.
Please ensure that there aren't any opened browsers when you are carrying out the procedures below. Save the following instructions in Notepad as this
webpage would not be available when you're carrying out the fix.
IT IS IMPORTANT THAT YOU DON'T MISS A STEP & PERFORM EVERYTHING IN THE RIGHT ORDER.
----------------------------------------
The fixes we will use are specific to your problems and should only be used for this issue on this machine.
Please only use this topic to reply to. Do not start another thread.
If any other issues arise let me know.
The process is not instant. Please continue to review my answers until I tell you your machine is clear.
Absence of symptoms does not mean that everything is clear. So lets do this to the endPlease make every effort to reply to my posts in a timely manner.
Malware breeds malware and the longer an infection remains on a system, the more
likely additional infections will result.!
----------------------------------------
This system is very badly infected. Stick with me and we'll get it clean
----------------------------------------
P2P INSTALLED
I see you have
P2P software (i.e. Bear Share) installed on your machine. We are not here to pass judgment on file-sharing
as a concept. However, we will warn you that engaging in this activity and having this kind of software installed on your machine will always make you
more susceptible to re-infections. It may be contributing to your current situation.
This page will give you further information.
----------------------------------------
DOWNLOADS
ComboFix
1. Download this file -
You MUST save it to your desktop
http://download.bleepingcomputer.com/sUBs/combofix.exe
or
http://www.techsupportforum.com/sectools/combofix.exe
SmitFraud
Please download
SmitfraudFix (by
S!Ri)
Extract the content (a folder named
SmitfraudFix) to your Desktop.
IMPORTANT: Do NOT run option #2 OR any other option until you are directed to do so!
----------------------------------------
Please disconnect your system from the internet
----------------------------------------
ComboFix
2. 2. Go to <<
Start>> then <<
Run>> then
paste in the
single line command then click
OK
"%userprofile%\desktop\combofix.exe" /v pmkhg aaephdhc vtuurrr bdtvmmg oziachd wdtypq qhnazte jxjralh yrynacj yrfkvun qdjwten wbobtal
ixfivgg aduoswl llcljnl asxgtee vrpjlwl gjzcygd zqxdreb ghyklvm gipvamn winvbie
3. When finished, it shall produce a log for you. Post that log in your next reply
Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall
----------------------------------------
SAFE MODE RE-BOOT
Restart your computer and boot into
Safe Mode by hitting the F8 key repeatedly until a menu shows up (and choose Safe Mode from the list).
In some systems, this may be the F5 key, so try that if F8 doesn't work. Login on your usual account. Make sure to close any open browsers.
----------------------------------------
FIXES AND DELETIONS
SmitFraud - OPTION 2
Open the SmitfraudFix Folder, then double-click
smitfraudfix.cmd file to start the tool.
Select option
#2 - Clean by typing
2 and press
Enter.
Wait for the tool to complete and disk cleanup to finish.
You will be prompted : "
Registry cleaning - Do you want to clean the registry?" answer
Yes by typing
Y and hit
Enter.
The tool will also check if wininet.dll is infected. If a clean version is found, you will be prompted to replace wininet.dll. Answer
Yes to the question "
Replace infected file?" by typing
Y and hit
Enter.
A reboot may be needed to finish the cleaning process, if you computer does not restart automatically please do it yourself manually.
Reboot in Safe Mode.
The tool will create a log named
rapport.txt in the root of your drive, eg: Local Disk C:
(C:rapport.txt) or partition where your operating system is installed. Please post that log along with all others requested in your next reply.
----------------------------------------
SECURE DESKTOP
Next go to
Control Panel click Display>Desktop>Customize Desktop>Web> Now,
Uncheck Everything and delete if present:
- "Security Info"
- "Warning Message"
- "Security Desktop"
- "Warning Homepage"
- "Desktop Uninstall"
Also make sure the
'Lock desktop items' box is
unticked. Click
OK, and then Click
Apply, then
OK.
----------------------------------------
SYSTEM RE-BOOT
Reboot into
Normal Mode.
----------------------------------------
SmitFraud - OPTION 3
Open the SmitfraudFix folder and double-click
smitfraudfix.cmd
Select option
#3 - Delete Trusted zone by typing
3 and press
Enter
Answer
Yes to the question "Restore Trusted Zone ?" by typing
Y and hit
Enter.
Note, if you use
SpywareBlaster and/or
IE-SPYAD, it will be necessary to re-install the protection both afford.
For SpywareBlaster, run the program and re-protect all items. For IE-SPYAD, run the batch file and reinstall the protection.
----------------------------------------
ComboFix - 2nd Run
2. Double click combofix.exe & follow the prompts.
3. When finished, it shall produce a log for you. Post that log in your next reply
Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall
----------------------------------------
Please re-establish your internet connnection
----------------------------------------
ON-LINE SCANS
Perform an online scan with Internet Explorer with
Panda ActiveScan
Click on the "Free To Use ActiveScan" located on the top right hand corner - Click Check Now and a "pop up" window will appear. * Please ensure that your pop up blocker doesn't block it *
- Enter your e-mail address, country, and state & click Scan Now * The download of the 8 MB Panda's ActiveX control will take place *
Begin the scan by selecting
My Computer- If it finds any malware, it will offer you a report.
- Please ignore any entry it finds and the offer to buy the program to remove the entry, as we will address this later.
- Click on See report then click Save report
* You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
* Turn off the real time scanner of any existing antivirus program while performing the online scan
----------------------------------------
FOLLOW-UP
Please return and post these items:
c:rapport.txt from SmitFraud tool
ComboFix.txt
ComboFix2.txt
Panda scan
A new HJT log run in Normal Mode
Please note: In order to properly see what is on your system, all HJT logs must be run in the normal mode