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Your link to Symantec led to Windows support which recommended using All Programs\accessories\system tools\backup. Unfortunately Backup isn't listed in system tools!! Instead I used export from within Regedit, saving a copy of the registry to desktop. I highlighted the Altnet key in Software and pressed delete. I was asked if I wanted to delete this key and all its subfolders. I pressed the OK button and got the response "Cannot delete Altnet. Error while deleting key" It did, however let me delete the second occurence of AltnetDM in ARPCache.
Regards,
Pilot
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