Ried

Hello atcgman,

Download AlcanShorty from here.

• Click the download button below and agree to download the fix.
• Download Alcanshorty to your desktop.
• DoubleClick alcanshorty_en.exe and click install
• This will create a new folder on your desktop called alcanshorty_en
• Open that folder and doubleclick Run.bat
• Once the fix starts, your icons and desktop will disappear, this is normal.

Make sure you have a working internet connection. In case your firewall gives an alert, don't block it,
because alcanshorty needs to download some additional files to let the tool run properly.

• Wait for the complete script execution box to popup and press OK.
• Press exit to terminate the BFU program.

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I see no evidence of an AntiVirus program on your system. This must be resolved. Here are two very good free Antivirus products which are available:

• Avast!
• AVG

Select one of these, or another of your choice. Download, install, update definitions, and run a full system scan.

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Perform an online scan using Internet Explorer with Panda ActiveScan
** click on "Free use ActiveScan" located on the top right hand corner

1. Click Check Now & a 'pop up' window shall appear. *ensure that your pop up blocker doesn't block it
2. Enter your e-mail address, country, and state & click Scan Now ...begins downloading 8 MB Panda's ActiveX controls

Begin the scan by selecting My Computer

• If it finds any malware, it will offer you a report.
• Please ignore any entry it finds and wants you to buy the program for removal as we will address this later.
• Click on see report. Then click Save report

Please include the following in your next reply:

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