ewido was updated properly and as far as i could tell it was working fine i thought i had attached a HJT log it might not of up loaded properly i was in a rush at the time
the tool i used was called crapcleaner from
http://www.download.com/CCleaner/300...ml?tag=lst-0-1
i had some problems with my pc recently after i downloaded a trial version of spy sweeper after the trial was over i uninstalled it completly and then had to restore my pc in an attempt to get it workin when i did this the pc menus came back up with spy sweeper and having posted a thread in the forum i got a windows cleaner programme becuase it would not remove from the add remove menu reference the following screen shots
i will try the steps you have posted and repost when i can