Please print out or copy this page to
Notepad in order to assist you when carrying out the following instructions.
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Downloads
Cleanup!
Cleanup! and install it. You will use this later.
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HiJackThis! Fixes
Open Hijack This and click on
Scan. Check the following entries
(make sure you do not miss any)
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://software-dl.real.com/22640b6b...p/RdxIE601.cab
Please remember to close all other windows, including browsers then click Fix checked.
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Tools
CleanUp!
Open
Cleanup! by double-clicking the icon on your desktop (or from Start > All Programs). Set the program up as follows:
Click
Options
Move the slider button down to
Custom CleanUp!
Check the following:
- Empty Recycle Bins
- Delete Cookies
- Delete Prefetch files
- Cleanup! All Users
Uncheck the following :
- Scan local drives for temporary files
Click
OK, Press the
CleanUp! button to start the program and reboot when prompted.
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Rebooting in Normal Mode
Reboot your system in Normal Mode.
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Online Virus/Spyware Scan
Panda Activescan
Perform an online scan with Internet Explorer with
Panda ActiveScan
**
click on "Free use ActiveScan" located on the top right hand corner- Click Scan your PC & a 'pop up' window shall appear. *ensure that your pop up blocker doesn't block it
- Click Scan Now
- Enter your e-mail address & click Scan Now ...begins downloading 8 MB Panda's ActiveX controls
Begin the scan by selecting
My Computer- If it finds any malware, it will offer you a report.
- Click on see report. Then click Save report
Post the contents of the report in your next reply
*You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
*Turn off the real time scanner of any existing antivirus program while performing the online scan
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Tools
HiJackThis!
Please run a new HiJackThis! Scan and post the results with your next reply
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Summary: Please make sure you have completed all of the steps above and include the following in your next post
New HiJackThis! Log
Panda ActiveScan Log