Please read this post completely before begining the fix. If there's anything that you do not understand, kindly ask your questions before proceeding.
Please ensure that there aren't any opened browsers when you are carrying out the procedures below. Save the following instructions in Notepad as this
webpage would not be available when you're carrying out the fix.
IT IS IMPORTANT THAT YOU DON'T MISS A STEP & PERFORM EVERYTHING IN THE RIGHT ORDER.
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Good job. We got the main infection. Just a little bit more to do. Please let me know how your computer's running.
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SAFE MODE RE-BOOT
Restart your computer and boot into
Safe Mode by hitting the F8 key repeatedly until a menu shows up (and choose Safe Mode from the list).
In some systems, this may be the F5 key, so try that if F8 doesn't work. Login on your usual account. Make sure to close any open browsers.
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SmitFraud - OPTION 2
Open the SmitfraudFix Folder, then double-click
smitfraudfix.cmd file to start the tool.
Select option
#2 - Clean by typing
2 and press
Enter.
Wait for the tool to complete and disk cleanup to finish.
You will be prompted : "
Registry cleaning - Do you want to clean the registry?" answer
Yes by typing
Y and hit
Enter.
The tool will also check if wininet.dll is infected. If a clean version is found, you will be prompted to replace wininet.dll. Answer
Yes to the question "
Replace infected file?" by typing
Y and hit
Enter.
A reboot may be needed to finish the cleaning process, if you computer does not restart automatically please do it yourself manually.
Reboot in Safe Mode.
The tool will create a log named
rapport.txt in the root of your drive, eg: Local Disk C:
(C:rapport.txt) or partition where your operating system is installed. Please post that log along with all others requested in your next reply.
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SECURE DESKTOP
Next go to
Control Panel click Display>Desktop>Customize Desktop>Web> Now,
Uncheck Everything and delete if present:
- "Security Info"
- "Warning Message"
- "Security Desktop"
- "Warning Homepage"
- "Desktop Uninstall"
Also make sure the
'Lock desktop items' box is
unticked. Click
OK, and then Click
Apply, then
OK.
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SYSTEM RE-BOOT
Reboot into
Normal Mode.
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SmitFraud - OPTION 3
Open the SmitfraudFix folder and double-click
smitfraudfix.cmd
Select option
#3 - Delete Trusted zone by typing
3 and press
Enter
Answer
Yes to the question "Restore Trusted Zone ?" by typing
Y and hit
Enter.
Note, if you use
SpywareBlaster and/or
IE-SPYAD, it will be necessary to re-install the protection both afford.
For SpywareBlaster, run the program and re-protect all items. For IE-SPYAD, run the batch file and reinstall the protectio
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ON-LINE SCANS
Establish an internet connection & perform an online scan with Internet Explorer at
Kaspersky Online Scanner
Answer Yes, when prompted to install an ActiveX component.
- The program will then begin downloading the latest definition files.
- Once the files have been downloaded click on NEXT
- Locate the Scan Settings button & configure to:
- Scan using the following Anti-Virus database:
- Scan Options:
- Scan Archives
- Scan Mail Bases
- Click OK & have it scan My Computer
- Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect.
We only require a report from it.
- Click the Save as Text button to save the file to your desktop so that you may post it in your next reply
* Turn off the real time scanner of any existing antivirus program while performing the online scan
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FOLLOW-UP
Please return and post these items:
ComboFix log
SmitFraud log
Ewido scan
Panda scan
A new HJT log run in Normal Mode
Please note: In order to properly see what is on your system, all HJT logs must be run in the normal mode