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Before begining the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding. Ensure that there aren't any opened browsers when you are carrying out the procedures below. Save the following instructions in Notepad as this webpage would not be available when you're carrying out the fix.

It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.


* * * * * *


Please disable Webroot SpySweeper, as it hinders the removal of some entries. You can re-enable it after you're clean. To disable Webroot SpySweeper:

• Go to the Options>Program Options
• Uncheck Load at Windows Startup
• Click Shields & uncheck all items there
• Uncheck Home page shield.
• Automaticly restore default without notification

* * * * * * FIXING ENTRIES WITH HIJACKTHIS * * * * * * * * * *


Do a HijackThis scan & place a check next to these items and select "Fix checked":

O4 - HKLM\..\Run: [dmopi.exe] C:\WINNT\system32\dmopi.exe


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Then download & Install - http://www.bleepingcomputer.com/file...Fixwareout.exe

When you reach the final page of the installation process, make sure "Run fixit" is checked.
Follow the on-screen prompts & reboot your computer when instructed to do so.

**Do not be alarmed if your computer takes longer than usual to load.

FixWareOut will produce a logfile, report.txt located within the C:\fixwareout folder


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After running FixwareOut & rebooting ...

Download ATF Cleaner - http://www.atribune.org/ccount/click.php?id=1

Download Ewido Anti-Malware - http://www.ewido.net/en/download/

• Install Ewido Anti-Malware
• Double-click the icon on Desktop to launch Ewido

You will need to update Ewido to the latest definition files.

• On the top of the main screen click Shield
• Click the word active to change it to inactive
• On the top of the main screen click Update.
• Then click on Start Update.

If you are having problems with the updater, you can use this link to manually update Ewido
http://download.ewido.net/ewido-sign...ll-current.exe

• Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
• Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
• Under "Reports"
  • Select "Automatically generate report after every scan"
  • Un-Select "Only if threats were found"

When you have finished updating, EXIT Ewido anti-spyware. Do Not run a scan just yet.


* * * * * * FIXING ENTRIES WITH HIJACKTHIS * * * * * * * * * *


Do another HijackThis scan & place a check next to these items and select "Fix checked":

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://software-dl.real.com/2560142d...p/RdxIE601.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{CA2B5CCD-D620-496A-9A03-46D5A4562A6C}: NameServer = 85.255.113.198,85.255.112.138
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.113.198 85.255.112.138
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.113.198 85.255.112.138
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.113.198 85.255.112.138


* * * * * * RESTART WINDOWS IN SAFE MODE * * * * * * * * * *


1. Restart your computer
2. After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3. Instead of Windows loading as normal, a menu should appear
4. Select the option to run Windows in Safe Mode.


* * * * * * PURGING TEMP FOLDERS * * * * * * * * * * * * * * *


Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
Click Exit on the Main menu to close the program


* * * * * * RUNNING ADDITIONAL SCANNERS * * * * * * * * * * *


Run Ewido with it's updated definitions:(...it's important that all windows must be closed)

• Click Scanner & select the Scan tab
• Click Complete System Scan to begin scanning.
• If you have any infections you will prompted, then select "Apply all actions"
• Once finished, click the Save report button, then click Save Report As and save it to your desktop.

** Ewido scan would require at least an hour. I suggest that you go grab a cup of coffee & do something else while you wait for it to complete.


* * * * * * REBOOT TO NORMAL MODE * * * * * * * * * * * * * *


Establish an internet connection & perform an online scan with Internet Explorer at http://www.kaspersky.com/service?chapter=161739400
Answer Yes, when prompted to install an ActiveX component.

• The program will then begin downloading the latest definition files.
• Once the files have been downloaded click on NEXT
• Locate the Scan Settings button & configure to:
  • Scan using the following Anti-Virus database:
    • Extended
  • Scan Options:
    • Scan Archives
    • Scan Mail Bases
• Click OK & have it scan My Computer
• Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
• Click the Save as Text button to save the file to your desktop so that you may post it in your next reply

* Turn off the real time scanner of any existing antivirus program while performing the online scan


* * * * * * CHECK LIST * * * * * * * * * * * * * * * * * * * * *


In your next post, please include fresh logs from:

• FixWareout's log
• Fresh Hijackthis log taken just before replying
• Online Scan
• Ewido

Please provide details of any problems you encountered whilst performing the above steps & update us on how the computer behaves now