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UltraVNC
I play with UltraVNC. Can't say how it performs in a "professional" capacity as I do not have much experience. But I keep it in my 'back pocket" in case someone would like to allow me to have the ability to fix their computer remotely.
I've used it a few times. It came recommended to me by someone else that uses it. The feature I like best is the file downloading, as it allows me to "dump" diagnostic programs to the Client computer quickly & easily.
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