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Hello and welcome to TSF .

Please print out or copy this page to Notepad in order to assist you when carrying out the following instructions.

Please download Cleanup! and install it. You will use this later. Do not install if you are using the 64 bit version of windows.

*NOTE* Cleanup deletes EVERYTHING out of temporary folders and does not make backups.

Double-click the icon on Desktop to launch Ewido. You will need to update Ewido to the latest definition files.

• On the top of the main screen click Shield
• Click the word active to change it to inactive
• On the top of the main screen click Update.
• Then click on Start Update. The update will start and a progress bar will show the updates being installed.

If you are having problems with the updater, you can use this link to manually update Ewido

Go to My Computer >Tools >Folder Options >View tab and select Show hidden files and folders. Uncheck the Hide protected operating system files (recommended) option. Also make sure there is no checkmark beside Hide file extensions for known file types. Click OK.
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Reboot your system in Safe Mode (By repeatedly tapping the F8 key until the menu appears).

Open HijackThis and click on 'Do a System Scan Only'. Check the following entries (If they still exist, make sure you do not miss any)

O2 - BHO: BrowserHelper Class - {EBCDDA60-2A68-11D3-8A43-0060083CFB9C} - C:\WINDOWS\system32\nzdd.dll

Please remember to close all other windows, including browsers then click Fix checked.

If you require more information regarding this removal as well as the following file deletion please visit here for more informations, after you boot in Normal Mode.

Delete the following Files indicated in RED and Folders indicated in BLUE if they still exist.

C:\WINDOWS\system32\nzdd.dll
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Cleanup!

Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu).
Set the program up as follows:

Click "Options..."
Move the arrow down to "Custom CleanUp!"
Put a check next to the following (Make sure nothing else is checked!):

• Empty Recycle Bins
• Delete Cookies
• Delete Prefetch files (if present)
• Cleanup! All Users
• Click on the Temporary Files tab and uncheck the box for Scan drives for files matching if it’s checked.

Click OK
Press the CleanUp! button to start the program and reboot when prompted.
Do not logoff or reboot when prompted.

Ewido

Run Ewido with it's updated definitions:(...it's important that all windows must be closed)

• Click Scanner
• Click on the Scan tab
• Click Complete System Scan to begin scanning.
  Once the scan is complete do the following:
• If you have any infections you will prompted, then select "Apply all actions"
• Once finished, click the Save report button, then click Save Report As and save it to your desktop. (make sure to remember where you saved that file, this is important).

Reboot your system in Normal Mode.

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Perform an online scan with Internet Explorer with Panda ActiveScan

Click on the "Free To Use ActiveScan" located on the top right hand corner

• Click Check Now and a "pop up" window will appear.*Please ensure that your pop up blocker doesn't block it*
• Enter your e-mail address, country, and state & click Scan Now *The download of the 8 MB Panda's ActiveX control will take place *

Begin the scan by selecting My Computer

• If it finds any malware, it will offer you a report.
• Please ignore any entry it finds and the offer to buy the program to remove the entry, as we will address this later.
• Click on See report then click Save report

* You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
* Turn off the real time scanner of any existing antivirus program while performing the online scan

So please provide the following with your next post:

Ewido Scan Report
Panda Scan Report
Afresh HJT Log

Please also let me know about your system's overall behaviour .