Tech Support Forum - View Single Post - Computer troubles and tons of adwear... please help

dorts · 07-28-2006, 08:10 PM

Hello and welcome to TSF

Please read this post completely before begining the fix. If there's anything that you do not understand, kindly ask your questions before proceeding. Please ensure that there aren't any opened browsers when you are carrying out the procedures below. Save the following instructions in Notepad as this webpage would not be available when you're carrying out the fix.

IT IS IMPORTANT THAT YOU DON'T MISS A STEP & PERFORM EVERYTHING IN THE RIGHT ORDER.

Downloads and others

Please download VundoFix.exe to your desktop.

Please download Cleanup! and install it. You will use this later.

Note:Do NOT run this program if you have XP Professional 64 bit edition. If you're unsure please do not run it! If you don't already know, you're probably not using XP64, but you can download & run this tool to find out for sure.....http://www.kellys-korner-xp.com/regs...p_whichcpu.exe

*WARNING* Cleanup deletes EVERYTHING out of temp/temporary folders and does not make backups. If you have any documents or programs that are saved in any Temporary Folders, please make a backup of these before running CleanUp! or move them to a permanent location.

Download Ewido Anti-Malware

Install Ewido Anti-Malware
Double-click the icon on Desktop to launch Ewido

You will need to update Ewido to the latest definition files.

On the top of the main screen click Shield
Click the word active to change it to inactive
On the top of the main screen click Update.
Then click on Start Update. The update will start and a progress bar will show the updates being installed.

If you are having problems with the updater, you can use this link to manually update Ewido

Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
Under "Reports"
- Select "Automatically generate report after every scan"
- Un-Select "Only if threats were found"

When you have finished updating, EXIT Ewido anti-spyware. Do Not run a scan just yet, we will shortly.

Run VundoFix

Double-click VundoFix.exe to run it.
Put a check next to Run VundoFix as a task.
You will receive a message saying vundofix will close and re-open in a minute or less. Click OK
When VundoFix re-opens, click the Scan for Vundo button.
Once it's done scanning, click the Remove Vundo button.
You will receive a prompt asking if you want to remove the files, click YES
Once you click yes, your desktop will go blank as it starts removing Vundo.
When completed, it will prompt that it will shutdown your computer, click OK.
Please post the contents of C:\vundofix.txt in your next reply.

Safe Mode

Restart your computer and boot into Safe Mode by hitting the F8 key repeatedly until a menu shows up (and choose Safe Mode from the list). In some systems, this may be the F5 key, so try that if F8 doesn't work. Login on your usual account. Make sure to close any open browsers.

Uninstall

Click > Start > Control Panel > Add / Remove Programs and uninstall the following programs (if they exist):

WildTangent

Fixes with HijackThis

Open HijackThis and click on 'Do a System Scan Only'. Check the following entry (If it still exist)

O4 - HKLM\..\Run: [WildTangent CDA] "C:\Program Files\WildTangent\Apps\CDA\GameDrvr.exe" /startup "C:\Program Files\WildTangent\Apps\CDA\cdaEngine0500.dll"

Please remember to close all other windows, including browsers then click Fix checked.

Folder Deletion

Delete the following Folder indicated in BLUE if it still exist.

C:\Program Files\WildTangent

CleanUp!

Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu).
Set the program up as follows:

Click "Options..."
Move the arrow down to "Custom CleanUp!"
Put a check next to the following (Make sure nothing else is checked!):

Empty Recycle Bins
Delete Cookies
Delete Prefetch files (if present)
Cleanup! All Users
Click on the Temporary Files tab and uncheck the box for Scan drives for files matching if it’s checked.

Click OK
Press the CleanUp! button to start the program and DO NOT reboot when prompted.

Ewido

Run Ewido with it's updated definitions:(...it's important that all windows must be closed)

Click Scanner
Click on the Scan tab
Click Complete System Scan to begin scanning.
Once the scan is complete do the following:
If you have any infections you will prompted, then select "Apply all actions"
Once finished, click the Save report button, then click Save Report As and save it to your desktop. (make sure to remember where you saved that file, this is important).

You may now reboot back to normal mode

Java Outdated

We need to update your Java as it is out of date. The older version is a security risk, as malware writers exploit the weaknesses in it's code.

Updating Java:

Go to Start > Control Panel double-click on the Software icon, Add or Remove programs.
Search in the list for all previous installed versions of Java. (J2SE Runtime Environment.... )
Select it and click Remove.
Then Download and install the newest version from here:
http://www.java.com/en/download/manual.jsp
Once installed, reboot the machine
After the reboot, go back into the Control Panel and double-click the Java Icon.
Under Temporary Internet Files, click the Delete Files button.
There are three options in the window to clear the cache - Leave ALL 3 Checked
- Other Files
Click OK on Delete Temporary Files Window
Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
Click OK to leave the Java Control Panel.

Online Scan

Perform an online scan with Internet Explorer with Panda ActiveScan

Click on the "Free To Use ActiveScan" located on the top right hand corner

Click Check Now and a "pop up" window will appear. * Please ensure that your pop up blocker doesn't block it *
Enter your e-mail address, country, and state & click Scan Now * The download of the 8 MB Panda's ActiveX control will take place *

Begin the scan by selecting My Computer

If it finds any malware, it will offer you a report.

Please ignore any entry it finds and the offer to buy the program to remove the entry, as we will address this later.

Click on See report then click Save report

* You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
* Turn off the real time scanner of any existing antivirus program while performing the online scan

Logs

Please post the following logs in your next reply...

A New HijackThis Log
C:\vundofix.txt
Panda’s Online Scan Log

07-28-2006, 08:10 PM	#3 (permalink)
dorts Analyst, Security Team Join Date: Mar 2006 Location: Singapore Posts: 1,599 OS: Windows XP SP2 My System	Hello and welcome to TSF Please read this post completely before begining the fix. If there's anything that you do not understand, kindly ask your questions before proceeding. Please ensure that there aren't any opened browsers when you are carrying out the procedures below. Save the following instructions in Notepad as this webpage would not be available when you're carrying out the fix. IT IS IMPORTANT THAT YOU DON'T MISS A STEP & PERFORM EVERYTHING IN THE RIGHT ORDER. Downloads and others Please download VundoFix.exe to your desktop. Please download Cleanup! and install it. You will use this later. Note:Do NOT run this program if you have XP Professional 64 bit edition. If you're unsure please do not run it! If you don't already know, you're probably not using XP64, but you can download & run this tool to find out for sure.....http://www.kellys-korner-xp.com/regs...p_whichcpu.exe WARNING Cleanup deletes EVERYTHING out of temp/temporary folders and does not make backups. If you have any documents or programs that are saved in any Temporary Folders, please make a backup of these before running CleanUp! or move them to a permanent location. Download Ewido Anti-Malware Install Ewido Anti-Malware Double-click the icon on Desktop to launch Ewido You will need to update Ewido to the latest definition files. On the top of the main screen click Shield Click the word active to change it to inactive On the top of the main screen click Update. Then click on Start Update. The update will start and a progress bar will show the updates being installed. If you are having problems with the updater, you can use this link to manually update Ewido Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab. Once in the Settings screen click on "Recommended actions" and then select "Quarantine". Under "Reports" Select "Automatically generate report after every scan" Un-Select "Only if threats were found" When you have finished updating, EXIT Ewido anti-spyware. Do Not run a scan just yet, we will shortly. Run VundoFix Double-click VundoFix.exe to run it. Put a check next to Run VundoFix as a task. You will receive a message saying vundofix will close and re-open in a minute or less. Click OK When VundoFix re-opens, click the Scan for Vundo button. Once it's done scanning, click the Remove Vundo button. You will receive a prompt asking if you want to remove the files, click YES Once you click yes, your desktop will go blank as it starts removing Vundo. When completed, it will prompt that it will shutdown your computer, click OK. Please post the contents of C:\vundofix.txt in your next reply. Safe Mode Restart your computer and boot into Safe Mode by hitting the F8 key repeatedly until a menu shows up (and choose Safe Mode from the list). In some systems, this may be the F5 key, so try that if F8 doesn't work. Login on your usual account. Make sure to close any open browsers. Uninstall Click > Start > Control Panel > Add / Remove Programs and uninstall the following programs (if they exist): WildTangent Fixes with HijackThis Open HijackThis and click on 'Do a System Scan Only'. Check the following entry (If it still exist) O4 - HKLM\..\Run: [WildTangent CDA] "C:\Program Files\WildTangent\Apps\CDA\GameDrvr.exe" /startup "C:\Program Files\WildTangent\Apps\CDA\cdaEngine0500.dll" *Please remember to close all other windows, including browsers then click Fix checked.* Folder Deletion Delete the following Folder indicated in BLUE if it still exist. C:\Program Files\WildTangent CleanUp! Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu). Set the program up as follows: Click "Options..." Move the arrow down to "Custom CleanUp!" Put a check next to the following (Make sure nothing else is checked!): Empty Recycle Bins Delete Cookies Delete Prefetch files (if present) Cleanup! All Users Click on the Temporary Files tab and uncheck the box for Scan drives for files matching if it’s checked. Click OK Press the CleanUp! button to start the program and DO NOT reboot when prompted. Ewido Run Ewido with it's updated definitions:(...it's important that all windows must be closed) Click Scanner Click on the Scan tab Click Complete System Scan to begin scanning. Once the scan is complete do the following: If you have any infections you will prompted, then select "Apply all actions" Once finished, click the Save report button, then click Save Report As and save it to your desktop. (make sure to remember where you saved that file, this is important). You may now reboot back to normal mode Java Outdated We need to update your Java as it is out of date. The older version is a security risk, as malware writers exploit the weaknesses in it's code. Updating Java: Go to Start > Control Panel double-click on the Software icon, Add or Remove programs. Search in the list for all previous installed versions of Java. (J2SE Runtime Environment.... ) Select it and click Remove. Then Download and install the newest version from here: http://www.java.com/en/download/manual.jsp Once installed, reboot the machine After the reboot, go back into the Control Panel and double-click the Java Icon. Under Temporary Internet Files, click the Delete Files button. There are three options in the window to clear the cache - Leave ALL 3 Checked Downloaded Applets Downloaded Applications Other Files Click OK on Delete Temporary Files Window Note: This deletes ALL the Downloaded Applications and Applets from the CACHE. Click OK to leave the Java Control Panel. Online Scan Perform an online scan with Internet Explorer with Panda ActiveScan Click on the "Free To Use ActiveScan" located on the top right hand corner Click Check Now and a "pop up" window will appear. * Please ensure that your pop up blocker doesn't block it * Enter your e-mail address, country, and state & click Scan Now * The download of the 8 MB Panda's ActiveX control will take place * Begin the scan by selecting My Computer If it finds any malware, it will offer you a report. Please ignore any entry it finds and the offer to buy the program to remove the entry, as we will address this later. Click on See report then click Save report * You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report. * Turn off the real time scanner of any existing antivirus program while performing the online scan Logs Please post the following logs in your next reply... A New HijackThis Log C:\vundofix.txt Panda’s Online Scan Log __________________ If you think TSF have helped you, please kindly donate to TSF and help keep this site free to all.