Tech Support Forum - View Single Post

Hustler24 · 06-19-2006, 02:10 PM

Please repeat the instructions in post #18 regarding Regsearch.

Post the logs for sertgs and sertgm that are produced.

-----------------

Please download the trial version of Ewido anti-malware from here:
http://www.ewido.net/en/download/

Install Ewido anti-malware.
When installing, under Additional Options uncheck Install background guard and Install scan via context menu.
When you run Ewido for the first time, you could get a warning "Database could not be found!". Click Ok.
The program will prompt you to update. Click the Ok button.
The program will now go to the main screen.

You will need to update Ewido to the latest definition files.

On the left-hand side of the main screen click the Update Button.
Click on Start.
The update will start and a progress bar will show the updates being installed.

Once finished updating, close Ewido.

If you are having problems with the updater, you can use this link to manually update ewido.
Ewido manual updates. Make sure to close Ewido before installing the update.

----------------

Reboot into Safe Mode as described earlier.

----------------

Close ALL open Windows / Programs / Folders. Please start Ewido, and run a full scan.

Click on Scanner
Click on Settings
- Under How to scan all boxes should be checked
- Under Unwanted Software all boxes should be checked
- Under What to scan select Scan every file
- Click on Ok
Click on Complete System Scan to start the scan process.
Let the program scan the machine.

If Ewido finds anything, it will pop up a notification. When it asks if you want to clean the first file, put a checkmark in the lower left corner of the box that says Perform action on all infections and put a checkmark in the box next to Create encrypted backup, then choose clean and click Ok.

Once the scan has completed, there will be a button located on the bottom of the screen named Save Report.

Click Save Report button
Save the report to your Desktop

Close Ewido and Reboot in Normal Mode.

-------------------

Post Ewido's log and the logs from Regsearch with a new HJT log.

How is the system performing generally?

06-19-2006, 02:10 PM	#22 (permalink)
Hustler24 Analyst, Security Team Join Date: Mar 2005 Posts: 890 OS: Windows XP Home	Please repeat the instructions in post #18 regarding Regsearch. Post the logs for sertgs and sertgm that are produced. ----------------- Please download the trial version of Ewido anti-malware from here: http://www.ewido.net/en/download/ Install Ewido anti-malware. When installing, under Additional Options uncheck Install background guard and Install scan via context menu. When you run Ewido for the first time, you could get a warning "Database could not be found!". Click Ok. The program will prompt you to update. Click the Ok button. The program will now go to the main screen. You will need to update Ewido to the latest definition files. On the left-hand side of the main screen click the Update Button. Click on Start. The update will start and a progress bar will show the updates being installed. Once finished updating, close Ewido. If you are having problems with the updater, you can use this link to manually update ewido. Ewido manual updates. Make sure to close Ewido before installing the update. ---------------- Reboot into Safe Mode as described earlier. ---------------- Close ALL open Windows / Programs / Folders. Please start Ewido, and run a full scan. Click on Scanner Click on Settings Under How to scan all boxes should be checked Under Unwanted Software all boxes should be checked Under What to scan select Scan every file Click on Ok Click on Complete System Scan to start the scan process. Let the program scan the machine. If Ewido finds anything, it will pop up a notification. When it asks if you want to clean the first file, put a checkmark in the lower left corner of the box that says Perform action on all infections and put a checkmark in the box next to Create encrypted backup, then choose clean and click Ok. Once the scan has completed, there will be a button located on the bottom of the screen named Save Report. Click Save Report button Save the report to your Desktop Close Ewido and Reboot in Normal Mode. ------------------- Post Ewido's log and the logs from Regsearch with a new HJT log. How is the system performing generally? __________________