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Before begining the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding. Ensure that there aren't any opened browsers when you are carrying out the procedures below. Save the following instructions in Notepad as this webpage would not be available when you're carrying out the fix.
It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.
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- First, click Start > Control Panel > Add/Remove Programs
- In the list of installed software, look for PuritySCAN By OIN, OuterInfo, OIN Snowballwars or similar
- If you find it:
- Click on it and click Remove.
- Reboot and delete the folder C:\Program Files\PurityScan (if it's still there)
- if not:
- Download and run the Oiuninstaller
There is a tutorial for the uninstaller available
- When the uninstaller is done, reboot and delete the folder C:\Program Files\PurityScan (if it's still there)
Download
Ewido Anti-Malware- Install Ewido Anti-Malware
- When installing, under "Additional Options" uncheck..
- Install background guard
- Install scan via context menu
- Double-click the icon on Desktop to launch Ewido
You will need to update Ewido to the latest definition files.
- On the left hand side of the main screen click update.
- Then click on Start Update.
The update will start and a progress bar will show the updates being installed.
If you are having problems with the updater, you can use this link to
manually update Ewido
When you have finished updating,
EXIT Ewido.
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Download and install
CleanUp!
NOTE: CleanUp! deletes EVERYTHING out of your temp/temporary folders, it does not make backups. If you have any documents or programs that are saved in any Temporary Folders, make a backup of these before running CleanUp!. Do NOT run this program if you have XP Professional 64 bit edition. If you're unsure please do not run it! If you don't already know, you're probably not using XP64, but you can download & run this tool to find out for sure.....http://www.kellys-korner-xp.com/regs...p_whichcpu.exe
Open HijackThis and click on 'Do a System Scan Only'. Check the following entries if they exist
(make sure you do not miss any) and click
Fix Checked
O4 - HKCU\..\Run: [Srro] "C:\PROGRA~1\COMMON~1\CROSOF~1\notepad.exe" -vt mtx
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Restart your computer and boot into Safe Mode by hitting the F8 key repeatedly until a menu shows up (and choose Safe Mode from the list). In some systems, this may be the F5 key, so try that if F8 doesn't work. Login on your usual account. Make sure to close any open browsers.
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Go to My Computer->Tools->Folder Options->View tab:
* Under the Hidden files and folders heading, select Show hidden files and folders.
* Uncheck the Hide protected operating system files (recommended) option.
* Also make sure there is no checkmark beside Hide file extensions for known file types
* Click Yes to confirm and then click OK.
Delete the following
Folders if they exist:
C:\Program Files\Common Files\CROSOF~1\<<<May appear as Microsoft, will contain a file which appears to be notepad.exe DO NOT delete Microsoft Shared!!!!!!
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Run
Cleanup! using the following configuration:
Open
Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu).
Set the program up as follows:
Click "
Options..."
Move the arrow down to "
Custom CleanUp!"
Put a check next to the following (
Make sure nothing else is checked!):
- Empty Recycle Bins
- Delete Cookies
- Delete Prefetch files (if present)
- Cleanup! All Users
- Click on the Temporary Files tab and uncheck the box for Scan drives for files matching if it’s checked.
Click
OK
Press the
CleanUp! button to start the program.. Do NOT Reboot/logoff when prompted.
* CleanUp! will not create any backups!!
Run
Ewido with it's updated definitions:(...it's important that all windows must be closed)
- Click Scanner
- Click Complete System Scan to begin scanning.
- Click OK when prompted to clean files
With the first file it prompts to clean, select the option:
- "Perform action on all infections"
- Choose clean and click OK.
Once finished, click the
Save report button & save the report to your desktop
** Ewido scan would require at least an hour.
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Restart in normal mode.
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We need to update your Java as it is out of date. The older version is a security risk, as malware writers exploit the weaknesses in it's code.
Updating Java:
- Go to Start > Control Panel double-click on the Software icon, Add or Remove programs.
- Search in the list for all previous installed versions of Java. (J2SE Runtime Environment.... )
- Select it and click Remove.
- Then Download and install the newest version from here:
http://www.java.com/en/download/manual.jsp
- After the reboot, go back into the Control Panel and double-click the Java Icon.
- Under Temporary Internet Files, click the Delete Files button.
- There are three options in the window to clear the cache - Leave ALL 3 Checked
- Downloaded Applets
- Downloaded Applications
- Other Files
- Click OK on Delete Temporary Files Window
Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
- Click OK to leave the Java Control Panel.
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Perform an online scan with Internet Explorer with
Panda ActiveScan
Click on the "Free To Use ActiveScan" located on the top right hand corner- Click Check Now and a "pop up" window will appear. * Please ensure that your pop up blocker doesn't block it *
- Enter your e-mail address, country, and state & click Scan Now * The download of the 8 MB Panda's ActiveX control will take place *
Begin the scan by selecting
My Computer- If it finds any malware, it will offer you a report.
- Please ignore any entry it finds and the offer to buy the program to remove the entry, as we will address this later.
- Click on See report then click Save report
*Turn off the real time scanner of any existing antivirus program while performing the online scan
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Open Hijack This and click on 'Do a System Scan and save a Logfile'. Save the log file and post it here.
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Please return with results from:
Ewido
Panda
HJT