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tetonbob · 06-08-2006, 07:00 PM

Well, as I say.....our forum's policy is to stop at this point until you've addressed the lack of Service Pack upgrades.

Contact Circuit City (although it being 4 years old, they may not have any help to offer), or Microsoft.

On the top, or side or back of the machine should be a sticker, with the machine's key code. It may be in the original documentation you received with the machine, but most manufacturers place one on the case.

A Microsoft representative should be able to help you out, and we can go forward from there.

I'm sorry to put you through all this, but it's for the good of your machine as well. Without the latest critical updates, this machine is wide open to re-infection, and all our work will have been for naught.

06-08-2006, 07:00 PM	#10 (permalink)
tetonbob Manager, Security Center, TSF Academy; Analyst, Security Team Join Date: Jan 2005 Location: Transylvania County, North Carolina, USA Posts: 35,775 OS: 2000 Pro; XP Pro; XP Home	Well, as I say.....our forum's policy is to stop at this point until you've addressed the lack of Service Pack upgrades. Contact Circuit City (although it being 4 years old, they may not have any help to offer), or Microsoft. On the top, or side or back of the machine should be a sticker, with the machine's key code. It may be in the original documentation you received with the machine, but most manufacturers place one on the case. A Microsoft representative should be able to help you out, and we can go forward from there. I'm sorry to put you through all this, but it's for the good of your machine as well. Without the latest critical updates, this machine is wide open to re-infection, and all our work will have been for naught. __________________ Practice Safe Surfing PC Safety and Security--What Do I Need? Because what you don't know, CAN hurt you. Proud Member of ASAP since 2005 Proud Member of UNITE since 2006 Microsoft MVP - Consumer Security 2009