tetonbob

Start>Control Panel>User Accounts>Change the way Users Log on and off>Check both boxes, Use the Welcome Screen, and Use Fast User Switching.


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Open HijackThis and click on 'Do a System Scan Only'. Check the following entries if they exist (make sure you do not miss any) and click Fix Checked

O2 - BHO: Nothing - {686a161d-5bd1-4999-8832-6393f41e564c} - C:\WINDOWS\system32\hp100.tmp (file missing)

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Delete the following if they exist:

C:\WINDOWS\VcpDLL.dll

If it resists deletion, boot to safe mode, and delete it from there.

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We need to update your Java as it is out of date. The older version is a security risk, as malware writers exploit the weaknesses in it's code.

Updating Java:

• Go to Start > Control Panel double-click on the Software icon > add/remove programs.
• Search in the list for all previous installed versions of Java. (J2SE Runtime Environment.... )
• Select it and click Remove.
• Then Download and install the newest version from here:
  http://www.java.com/en/download/manual.jsp
  
• After the reboot, go back into the Control Panel and double-click the Java Icon.
• Under Temporary Internet Files, click the Delete Files button.
• There are three options in the window to clear the cache - Leave ALL 3 Checked
  • Downloaded Applets
  • Downloaded Applications
  • Other Files
• Click OK on Delete Temporary Files Window
  Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
• Click OK to leave the Java Control Panel.

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Clear your IE cookies. Start>Settings>Control Panel>Internet Options>General tab>under Temporary files, click on Delete Cookies.

Clear your Firefox cookies. From the open browser, go toTools>Options>Privacy>Cookies>Clear

To ensure we got it all, please run this online scan:

Establish an internet connection & perform an online scan with Internet Explorer at Kaspersky Online Scanner

Answer Yes, when prompted to install an ActiveX component.

• The program will then begin downloading the latest definition files.
• Once the files have been downloaded click on NEXT
• Locate the Scan Settings button & configure to:
  • Scan using the following Anti-Virus database:
    • Extended
  • Scan Options:
    • Scan Archives
    • Scan Mail Bases
• Click OK & have it scan My Computer
• Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
• Click the Save as Text button to save the file to your desktop so that you may post it in your next reply

* Turn off the real time scanner of any existing antivirus program while performing the online scan

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Open Hijack This and click on 'Do a System Scan and save a Logfile'. Save the log file and post it here.

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Please Open the SmitfraudFix folder and double-click smitfraudfix.cmd
Select option #1 - Search by typing 1 and press "Enter"
and a text file will appear which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

Let me know how it's running, and if you encounter any problems.