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Hi and welcome to TSF,
Are you showing any conflicts in device manager?-Rite cliock on My Computer, click on properties, select the hardware tab. Look at all devices for yellow exclamation marks. There will be + boxes next to many devices. Click on the + box for dvd/cd-rom devices as well as the entry for ide ATA/ATAPI controllers for specific info
If there are no conflicts, highlight your drive, rite click, select properties-under the general tab check that the device is enabled (at bottom of box). Under the driver tab, check that the driver is from microsoft. If it is, you can click un-install. The driver will be deleted and automatically replaced when you reboot the computer.
It's possible you may just need to use a cd cleaner
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