Tech Support Forum - View Single Post - HJT Failed to run. "Invalid Picture" Error message

ford66 · 06-05-2006, 06:17 PM

OS:

XP Pro SP2

Observations:

Maxed out resource usage, Memory and CPU. Attempts to uninstall software results in the uninstall processes freezing indefinitely. Attemps to install software fail and return strange error messages. Examples:

When installing Java JRE:

Windows INstaller
"The Temp folder is on a drive that is full or is inaccessible. Free up space on the drive or verify that you have

write permission on the Temp folder."

Windows Defender:

Windows INstaller
"The Temp folder is on a drive that is full or is inaccessible. Free up space on the drive or verify that you have

write permission on the Temp folder."

Avast:

Setup Selfextract
"An error 82 (00000052) has occured. Last performed operation was: extracting main exe"

Spybot Search and Destroy:

Error
"setup was unable tocreate the directory "<path>" Error 82: The directory or file cannot be created"

I then tried running the online scanners suggest in the sticky for this forum topic, and they resulted inthe below error messages:

Online Scanners: (Errors occur after installing the ActiveX control)

Pandasoftware:

"An error has occurred downloading Panda ActiveScan. Please repeat the process. If the error occurs again, restart

your system and try againPossible causes of this error are:

Not allowing the application's ActiveX control to be downloaded.

Problems with the Internet connection.

The error could be due to a download error or an installation error due to lack of hard disk space, privileges

etc.,... "

Computer Associates:
"Control failed to load. Are you using INternet Explorer 4.0 or above?"

BitDefender:
"Could not load the Online Scanner! Service Pack 2 was detected on this computer. Click on the information bar and

select "Install ActiveX Control.." [this was after clicking on the information bar, and then clicking on Install on

the following Internet Explorer - Security Warning pop up]

Symantec:
"Ton continue with Virus Detection, click the <icon> icon at the top of the page, and then click "Install ActiveX

Control'. If you don't see the icon at the top of the page, click here" [same behavior as the BitDefender online scanner]

I then dropped this machine's HD into a clean box, and ran a Avast preboot scan, as well as a Windows defender scan and Adaware scan. The preboot scan found trojans (don't have names, will find in avast scan logs and post them if requested) and the two spyware scans came up with hundreds of objects. When I put the HD back into its original box, I noticed an improved boot up time, but still could not install/uninstall software or run online scanners. Upon a second reboot, the taxed resource problem was just as bad as before dropping the hd into a clean system, and I surmise that the malware/adware simply reinstalled itself.

At this point I lurked on this forum for advice, and re-followed the steps in this topic's sticky. I am not able to run Hijackthis in either normal or safe mode. It returns this error message upon failure:

When installing HiJackThis:

HijackThis
"Invalid Picture"

I haven't found a solution to this error message. What is the best course of action?

06-05-2006, 06:17 PM	#1 (permalink)
ford66 Registered User Join Date: Jun 2006 Posts: 60 OS: xp	HJT Failed to run. "Invalid Picture" Error message OS: XP Pro SP2 Observations: Maxed out resource usage, Memory and CPU. Attempts to uninstall software results in the uninstall processes freezing indefinitely. Attemps to install software fail and return strange error messages. Examples: When installing Java JRE: Windows INstaller "The Temp folder is on a drive that is full or is inaccessible. Free up space on the drive or verify that you have write permission on the Temp folder." Windows Defender: Windows INstaller "The Temp folder is on a drive that is full or is inaccessible. Free up space on the drive or verify that you have write permission on the Temp folder." Avast: Setup Selfextract "An error 82 (00000052) has occured. Last performed operation was: extracting main exe" Spybot Search and Destroy: Error "setup was unable tocreate the directory "<path>" Error 82: The directory or file cannot be created" I then tried running the online scanners suggest in the sticky for this forum topic, and they resulted inthe below error messages: Online Scanners: (Errors occur after installing the ActiveX control) Pandasoftware: "An error has occurred downloading Panda ActiveScan. Please repeat the process. If the error occurs again, restart your system and try againPossible causes of this error are: Not allowing the application's ActiveX control to be downloaded. Problems with the Internet connection. The error could be due to a download error or an installation error due to lack of hard disk space, privileges etc.,... " Computer Associates: "Control failed to load. Are you using INternet Explorer 4.0 or above?" BitDefender: "Could not load the Online Scanner! Service Pack 2 was detected on this computer. Click on the information bar and select "Install ActiveX Control.." [this was after clicking on the information bar, and then clicking on Install on the following Internet Explorer - Security Warning pop up] Symantec: "Ton continue with Virus Detection, click the <icon> icon at the top of the page, and then click "Install ActiveX Control'. If you don't see the icon at the top of the page, click here" [same behavior as the BitDefender online scanner] I then dropped this machine's HD into a clean box, and ran a Avast preboot scan, as well as a Windows defender scan and Adaware scan. The preboot scan found trojans (don't have names, will find in avast scan logs and post them if requested) and the two spyware scans came up with hundreds of objects. When I put the HD back into its original box, I noticed an improved boot up time, but still could not install/uninstall software or run online scanners. Upon a second reboot, the taxed resource problem was just as bad as before dropping the hd into a clean system, and I surmise that the malware/adware simply reinstalled itself. At this point I lurked on this forum for advice, and re-followed the steps in this topic's sticky. I am not able to run Hijackthis in either normal or safe mode. It returns this error message upon failure: When installing HiJackThis: HijackThis "Invalid Picture" I haven't found a solution to this error message. What is the best course of action?