rozel

Ok thanks for stating the obvious - I seem to be one step ahead of you here caused mainly by the time lag between my post and your reply. This, I quite accept is partly due to my working the night shift. However tonight I have not been into work so have a little more time to check things out. My Laptop gave the clue here and nothing you have said so far has given me confidence that you knew what you were looking for. Had you done so, then maybe my files and PC may have been in better shape now than they actually are. You have not answered the fundamental question as to why CleanUp deleted all my files - why did the program downloaded via your link, not have the "Scan all drives" option? - I am very surprised that you have avoided this issue having received proof as to what I have been saying - all I seem to get is "is this a typo/" etc etc - you know what I am saying. Your link destroyed 228GB (not 208Gb as I originally said) worth of files and I am very angry indeed.

OK - so what now - well I have updated my PC's NortonSystemwork' Subscription Definitions from 19th April to 24th April and run a full scan in Safe Mode. Naturally it found 447 infected files, which it could not fix - WHY? I have had to quarantine them and hope they can be cleaned? HOW?

Please advise and please start answering my questions, instead of asking your own. You have not answered anything I have asked yet - you keep changing the subject and ask your own. Symantec's site suggests this Virus can be sorted, so why can not Nort SW not repair the infected files? Most of my progs now will not work, including Internet Explorer and Outlook Express. No good telling me after I told you that this is a nasty infection. I already knew that, what I need is to how to clean the infected files and perhaps if you cannot inform me of that, more info than I can glean from Symantec, but then maybe that is where you are getting your info from? I say this not sarcastically, but because Symantec suggest this virus is new (21.04.2006) - am I right here? If so then I would have expected more from you in your last post about this extremely nasty virus, if not for me, then for the vast numbers of your memebers subscribing to your forums - YES?

Please hede what I am saying here - if this is such a new and nasty virus as seems the case then you need to flag this up staraight away and tell everyone what they should do about it. I have never seen such a virus before and wonder whether Symantec know how to clean it/repair files infected with it?

Please give me more informtion - much more information, particularly as it seems your site has directly contributed to the destroying of 228Gb of my important files and my R-Studio and FileScavenger 2 .exe files have both been affected by this virus, as well as 445 others!

Thankyou again - I'm not sorry for the tone of this post as I am very very angry at the level of support, the quality of it and the time lag between responses - these respoinses being in direct response to my own, with hardly anything new being added. Please can I suggest that this thread is sent to a more senior analyst please?

Paul

I would have responded earlier but for a family matter that has taken priority.