Ried

Hi Radja40,

The logs are clean, just some tidying up to do.

Download Ccleaner. Install it, but do not run it yet.

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Reboot into Safe Mode.

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Please disable Microsoft AntiSpyware if it is running, as it may hinder the removal of some entries. You can re-enable it after you're clean.

• Right click the Microsoft AntiSpyware icon located in the system tray
• Click on Security Agents Status (Enabled)
• Click on Disable Real-time Protection

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Click START…RUN…Type in regedit. Make sure just "My Computer" is showing in the left pane and click..FILE….EXPORT…and save a copy some were in case you make a mistake. Now navigate to the following key and delete the file/folder/entry I highlighted in RED

hkey_classes_root\clsid\{9AFB8248-617F-460d-9366-D71CDEDA3179}

If the above registry key is giving you problems deleting, right click on it and click on Permissions. Then click on the Advanced button. Make sure the first box (Inherit from parent...) is checked. Click OK and OK. Then try deleting the entry again. Once you're done, close the Registry Editor.

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Clear Internet Explorer Cookies:
Launch Internet Explorer>Tools>Internet Options>Delete Cookies

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Empty Microsoft AntiSpyware\Quarantine

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Empty your Recycle Bin.

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Run Ccleaner:

Click on the 'Issues' tab to clean registry. Be sure that box is checked to 'prompt to backup registry' in the Options>Advanced section.

Click 'Analyze', then 'Fix Issues'

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Reboot into Normal Mode.

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Can you tell me what she was doing when that happened? Did the computer 'crash' or 'freeze'? Does she remember if she saw any error messages?