Tech Support Forum - View Single Post - Fatal Errors Using Virus Scanning (Norton Systemworks)

rozel · 04-25-2006, 11:59 AM

Not chasing but my BSOD's are more frequent than ever and I'm getting desparate. I am writing this email on my LapTop, accessing my Router for the Internet Connection. In my endeavour to transfer a small folder of information and progs relating to this thread, I accessed my Network and my main PC, the subject of this thread. My Laptop has Norton Systemworks installed and it detected that many of my main pc's Desktop files were infected with the W32.Polip Virus. the link: -

http://securityresponse.symantec.com...w32.polip.html

I am now wondering whether this may be the cause of my difficulties? And of course if this is what you think, when you said you may have found a solution?

If so, could you please tell me how to rid myself of this Virus and how my files can be cleaned. I would mention that my main pc's Desktop is cluttered with all sorts of files and every few seconds when I was accessing the network I kept getting W32.Polip virus warnings via Norton Systemworks. I was only connected a short time (2 minutes) and as soon as I realised what was going on, I stopped the transfer of the folder deleted this closed Windows Explorer and rebooted my Laptop. This has stopped the warnings. and I confirm none of the files (.exe's) were executed on my Laptop, so hopefully nothing has been infected. I will check in safe mode soon though just to be sure.

I am now thinking about a full reformat and reinstall of my Progs, but obviously want to save my email messages etc and need to know whether by transferring them to the newly formatted C:\ partion, that I am not going to reinfect.

So the options seem to be: -

1. You can help me still and can confirm that you can clean me up once and for all

2. Try a repair install of XP

3. Full format reinstall of Windows

So I will wait for you further - I will be off to work in a couple of hours so I hope you can respond before 06.30am my time tomorrow morning.

Thank you again

Paul

04-25-2006, 11:59 AM	#14 (permalink)
rozel Registered User Join Date: Oct 2003 Location: UK Posts: 38 OS: XP Pro (SP2)	Not chasing but my BSOD's are more frequent than ever and I'm getting desparate. I am writing this email on my LapTop, accessing my Router for the Internet Connection. In my endeavour to transfer a small folder of information and progs relating to this thread, I accessed my Network and my main PC, the subject of this thread. My Laptop has Norton Systemworks installed and it detected that many of my main pc's Desktop files were infected with the W32.Polip Virus. the link: - http://securityresponse.symantec.com...w32.polip.html I am now wondering whether this may be the cause of my difficulties? And of course if this is what you think, when you said you may have found a solution? If so, could you please tell me how to rid myself of this Virus and how my files can be cleaned. I would mention that my main pc's Desktop is cluttered with all sorts of files and every few seconds when I was accessing the network I kept getting W32.Polip virus warnings via Norton Systemworks. I was only connected a short time (2 minutes) and as soon as I realised what was going on, I stopped the transfer of the folder deleted this closed Windows Explorer and rebooted my Laptop. This has stopped the warnings. and I confirm none of the files (.exe's) were executed on my Laptop, so hopefully nothing has been infected. I will check in safe mode soon though just to be sure. I am now thinking about a full reformat and reinstall of my Progs, but obviously want to save my email messages etc and need to know whether by transferring them to the newly formatted C:\ partion, that I am not going to reinfect. So the options seem to be: - 1. You can help me still and can confirm that you can clean me up once and for all 2. Try a repair install of XP 3. Full format reinstall of Windows So I will wait for you further - I will be off to work in a couple of hours so I hope you can respond before 06.30am my time tomorrow morning. Thank you again Paul