Tech Support Forum - View Single Post

tetonbob · 04-21-2006, 09:09 AM

OK, Jerry, let's see if we can rid of most of this in one pass.

Please print out or copy these instructions/tutorial to Notepad as the internet will not (while in Safe Mode) be available to you at certain points of the removal process. Make sure to work through all the Steps in the exact order in which they are listed below. If there's anything that you don't understand, ask your question(s) before moving on with the fixes.

---------------------------------------------------------------------------------------------

Please close all other open windows as this requires a reboot.

Locate on your deskstop and launch Haxfix.bat & select option - Run manual fix - Type 3 & press`Enter'
When asked to insert the haxdoorkey, please type - winm
You will then be prompted to add another haxdoorkey.
Type N for No.
The computer will reboot & produce another log. Post the contents of that log at the end of this fix.

---------------------------------------------------------------------------------------------

Please download the trial version of Ewido anti-malware from here:
http://www.ewido.net/en/download/

Install Ewido anti-malware.
When installing, under Additional Options uncheck Install background guard and Install scan via context menu.
When you run Ewido for the first time, you could get a warning "Database could not be found!". Click Ok.
The program will prompt you to update. Click the Ok button.
The program will now go to the main screen.

You will need to update Ewido to the latest definition files.

On the left-hand side of the main screen click the Update Button.
Click on Start.
The update will start and a progress bar will show the updates being installed.

Once finished updating, close Ewido.

If you are having problems with the updater, you can use this link to manually update ewido.
Ewido manual updates. Make sure to close Ewido before installing the update.

Download and install CleanUp! but do not run it yet. (Not Recommended for XP64).

*WARNING* Cleanup deletes EVERYTHING out of temp/temporary folders and does not make backups.

Reboot your computer in Safe Mode.

If the computer is running, shut down Windows, and then turn off the power.
Wait 30 seconds, and then turn the computer on.
Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
Ensure that the Safe Mode option is selected.
Press Enter. The computer then begins to start in Safe mode.
Login on your usual account.

______________________________

Open the SmitfraudFix Folder, then double-click smitfraudfix.cmd file to start the tool.
Select option #2 - Clean by typing 2 and press Enter.
Wait for the tool to complete and disk cleanup to finish.
You will be prompted : "Registry cleaning - Do you want to clean the registry?" answer Yes by typing Y and hit Enter.
The tool will also check if wininet.dll is infected. If a clean version is found, you will be prompted to replace wininet.dll. Answer Yes to the question "Replace infected file?" by typing Y and hit Enter.

A reboot may be needed to finish the cleaning process, if you computer does not restart automatically please do it yourself manually. Reboot in Safe Mode.

The tool will create a log named rapport.txt in the root of your drive, eg: Local Disk C: (C:rapport.txt) or partition where your operating system is installed. Please post that log along with all others requested in your next reply.
______________________________

Clean out your Temporary Internet files.

Run Cleanup! using the following configuration:

1. Click Options...
2. Set the slider to Standard CleanUp!
3. Uncheck the following:

Delete Newsgroup cache

Delete Newsgroup Subscriptions

Scan local drives for temporary files (not present in version 4.51

4. Click OK
5. Press the CleanUp! button to start the program. Do NOT Reboot/logoff when prompted.
* CleanUp! will not create any backups!!

---------------------------------------------------------------------------------------------

Next go to Control Panel click Display>Desktop>Customize Desktop>Web> Now, Uncheck Everything and delete if present:

"Security Info"
"Warning Message"
"Security Desktop"
"Warning Homepage"
"Desktop Uninstall" or something similar

Also make sure the 'Lock desktop items' box is unticked. Click OK, and then Click Apply, then OK.

______________________________

Close ALL open Windows / Programs / Folders. Please start Ewido, and run a full scan.

Click on Scanner
Click on Settings
- Under How to scan all boxes should be checked
- Under Unwanted Software all boxes should be checked
- Under What to scan select Scan every file
- Click on Ok
Click on Complete System Scan to start the scan process.
Let the program scan the machine.

If Ewido finds anything, it will pop up a notification. When it asks if you want to clean the first file, put a checkmark in the lower left corner of the box that says Perform action on all infections and put a checkmark in the box next to Create encrypted backup, then choose clean and click Ok.

Once the scan has completed, there will be a button located on the bottom of the screen named Save Report.

Click Save Report button
Save the report to your Desktop

Close Ewido and Reboot in Normal Mode.
______________________________

Open the SmitfraudFix folder and double-click smitfraudfix.cmd
Select option #3 - Delete Trusted zone by typing 3 and press Enter

Note, if you use SpywareBlaster and/or IE-SPYAD, it will be necessary to re-install the protection both afford. For SpywareBlaster, run the program and re-protect all items. For IE-SPYAD, run the batch file and reinstall the protection.
______________________________

Once you reboot......

Perform an online scan with Internet Explorer with Panda ActiveScan
** click on "Free use ActiveScan" located on the top right hand corner

Click Check Now & a 'pop up' window shall appear. *ensure that your pop up blocker doesn't block it
Enter your e-mail address, country, and state & click Scan Now ...begins downloading 8 MB Panda's ActiveX controls

Begin the scan by selecting My Computer

If it finds any malware, it will offer you a report.

Please ignore any entry it finds and wants you to buy the program for removal as we will address this later.

Click on see report. Then click Save report

______________________________

Run a new HijackThis scan. Save the log file and post it here.

---------------------------------------------------------------------------------------------

Then post the following logs in your next reply...

haxfix
Panda log
Hijackthis log
Ewido log
C:\rapport.txt (log from the tool)

04-21-2006, 09:09 AM	#4 (permalink)
tetonbob Manager, Security Center, TSF Academy; Analyst, Security Team Join Date: Jan 2005 Location: Transylvania County, North Carolina, USA Posts: 35,156 OS: 2000 Pro; XP Pro; XP Home	OK, Jerry, let's see if we can rid of most of this in one pass. Please print out or copy these instructions/tutorial to Notepad as the internet will not (while in Safe Mode) be available to you at certain points of the removal process. Make sure to work through all the Steps in the exact order in which they are listed below. If there's anything that you don't understand, ask your question(s) before moving on with the fixes. --------------------------------------------------------------------------------------------- Please close all other open windows as this requires a reboot. Locate on your deskstop and launch Haxfix.bat & select option - Run manual fix - Type 3 & press`Enter' When asked to insert the haxdoorkey, please type - winm You will then be prompted to add another haxdoorkey. Type N for No. The computer will reboot & produce another log. Post the contents of that log at the end of this fix. --------------------------------------------------------------------------------------------- Please download the trial version of Ewido anti-malware from here: http://www.ewido.net/en/download/ Install Ewido anti-malware. When installing, under Additional Options uncheck Install background guard and Install scan via context menu. When you run Ewido for the first time, you could get a warning "Database could not be found!". Click Ok. The program will prompt you to update. Click the Ok button. The program will now go to the main screen. You will need to update Ewido to the latest definition files. On the left-hand side of the main screen click the Update Button. Click on Start. The update will start and a progress bar will show the updates being installed. Once finished updating, close Ewido. If you are having problems with the updater, you can use this link to manually update ewido. Ewido manual updates. Make sure to close Ewido before installing the update. Download and install CleanUp! but do not run it yet. (Not Recommended for XP64). WARNING Cleanup deletes EVERYTHING out of temp/temporary folders and does not make backups. Reboot your computer in Safe Mode. If the computer is running, shut down Windows, and then turn off the power. Wait 30 seconds, and then turn the computer on. Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again. Ensure that the Safe Mode option is selected. Press Enter. The computer then begins to start in Safe mode. Login on your usual account. ______________________________ Open the SmitfraudFix Folder, then double-click smitfraudfix.cmd file to start the tool. Select option #2 - Clean by typing 2 and press Enter. Wait for the tool to complete and disk cleanup to finish. You will be prompted : "Registry cleaning - Do you want to clean the registry?" answer Yes by typing Y and hit Enter. The tool will also check if wininet.dll is infected. If a clean version is found, you will be prompted to replace wininet.dll. Answer Yes to the question "Replace infected file?" by typing Y and hit Enter. A reboot may be needed to finish the cleaning process, if you computer does not restart automatically please do it yourself manually. Reboot in Safe Mode. The tool will create a log named rapport.txt in the root of your drive, eg: Local Disk C: (C:rapport.txt) or partition where your operating system is installed. Please post that log along with all others requested in your next reply. ______________________________ Clean out your Temporary Internet files. Run Cleanup! using the following configuration: 1. Click Options... 2. Set the slider to Standard CleanUp! 3. Uncheck the following: Delete Newsgroup cache Delete Newsgroup Subscriptions Scan local drives for temporary files (not present in version 4.51 4. Click OK 5. Press the CleanUp! button to start the program. Do NOT Reboot/logoff when prompted. * CleanUp! will not create any backups!! --------------------------------------------------------------------------------------------- Next go to Control Panel click Display>Desktop>Customize Desktop>Web> Now, Uncheck Everything and delete if present: "Security Info" "Warning Message" "Security Desktop" "Warning Homepage" "Desktop Uninstall" or something similar Also make sure the 'Lock desktop items' box is unticked. Click OK, and then Click Apply, then OK. ______________________________ Close ALL open Windows / Programs / Folders. Please start Ewido, and run a full scan. Click on Scanner Click on Settings Under How to scan all boxes should be checked Under Unwanted Software all boxes should be checked Under What to scan select Scan every file Click on Ok Click on Complete System Scan to start the scan process. Let the program scan the machine. If Ewido finds anything, it will pop up a notification. When it asks if you want to clean the first file, put a checkmark in the lower left corner of the box that says Perform action on all infections and put a checkmark in the box next to Create encrypted backup, then choose clean and click Ok. Once the scan has completed, there will be a button located on the bottom of the screen named Save Report. Click Save Report button Save the report to your Desktop Close Ewido and Reboot in Normal Mode. ______________________________ Open the SmitfraudFix folder and double-click smitfraudfix.cmd Select option #3 - Delete Trusted zone by typing 3 and press Enter Note, if you use SpywareBlaster and/or IE-SPYAD, it will be necessary to re-install the protection both afford. For SpywareBlaster, run the program and re-protect all items. For IE-SPYAD, run the batch file and reinstall the protection. ______________________________ Once you reboot...... Perform an online scan with Internet Explorer with Panda ActiveScan click on "Free use ActiveScan" located on the top right hand corner Click Check Now** & a 'pop up' window shall appear. ensure that your pop up blocker doesn't block it Enter your e-mail address, country, and state & click Scan Now* ...begins downloading 8 MB Panda's ActiveX controls Begin the scan by selecting My Computer If it finds any malware, it will offer you a report. Please ignore any entry it finds and wants you to buy the program for removal as we will address this later. Click on see report. Then click Save report ______________________________ Run a new HijackThis scan. Save the log file and post it here. --------------------------------------------------------------------------------------------- Then post the following logs in your next reply... haxfix Panda log Hijackthis log Ewido log C:\rapport.txt (log from the tool) __________________ Practice Safe Surfing PC Safety and Security--What Do I Need? Because what you don't know, CAN hurt you. Proud Member of ASAP since 2005 Proud Member of UNITE since 2006 Microsoft MVP - Consumer Security 2009 Last edited by tetonbob; 04-21-2006 at 09:11 AM.