tetonbob

I'm not seeing anything active in this log.

Please update your SpySweeper, and run it as follows:

• Once the definitions are installed, disconnect from the internet.
• Click Options on the left side.
• Click the Sweep Options tab.
• Under What to Sweep please put a check next to the following:
  • Sweep Memory
  • Sweep Registry
  • Sweep Cookies
  • Sweep All User Accounts
  • Enable Direct Disk Sweeping
  • Sweep Contents of Compressed Files
  • Sweep for Rootkits
  • Please UNCHECK Do not Sweep System Restore Folder.
• Click Sweep Now on the left side.
• Click the Start button.
• When it's done scanning, click the Next button.
• Make sure everything has a check next to it, then click the Next button.
• It will remove all of the items found.
• Click Session Log in the upper right corner, copy everything in that window.
• Click the Summary tab and click Finish.
• Paste the contents of the session log you copied into your next reply.

Download Ewido Security Suite

• Install Ewido Security Suite
• When installing, under "Additional Options" uncheck..
  • Install background guard
  • Install scan via context menu
• Double-click the icon on Desktop to launch Ewido

You will need to update Ewido to the latest definition files.

• On the left hand side of the main screen click update.
• Then click on Start Update.

The update will start and a progress bar will show the updates being installed.
If you are having problems with the updater, you can use this link to manually update Ewido
When you have finished updating, EXIT Ewido.

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Download and install CleanUp!
NOTE: Do NOT run this program if you have XP Professional 64 bit edition. If you're unsure please do not run it!

Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu).
Set the program up as follows:
Click "Options..."
Move the arrow down to "Custom CleanUp!"
Put a check next to the following (Make sure nothing else is checked!):

• Empty Recycle Bins
• Delete Cookies
• Delete Prefetch files (if present)
• Cleanup! All Users

Click OK
Press the CleanUp! button to start the program.

It may ask you to log-off/reboot at the end, if it does please do so.

Restart your computer and boot into Safe Mode by hitting the F8 key repeatedly until a menu shows up (and choose Safe Mode from the list). In some systems, this may be the F5 key, so try that if F8 doesn't work. Login on your usual account. Make sure to close any open browsers.

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Run Ewido with it's updated definitions:(...it's important that all windows must be closed)

• Click Scanner
• Click Complete System Scan to begin scanning.
• Click OK when prompted to clean files

With the first file it prompts to clean, select the option:

• "Perform action on all infections"
• Choose clean and click OK.

Once finished, click the Save report button & save the report to your desktop

** Ewido scan would require at least an hour.

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Perform an online scan with Internet Explorer with Panda ActiveScan

Click on the "Free To Use ActiveScan" located on the top right hand corner

1. Click Check Now and a "pop up" window will appear. * Please ensure that your pop up blocker doesn't block it *
2. Enter your e-mail address, country, and state & click Scan Now * The download of the 8 MB Panda's ActiveX control will take place *

Begin the scan by selecting My Computer

• If it finds any malware, it will offer you a report.
• Please ignore any entry it finds and the offer to buy the program to remove the entry, as we will address this later.
• Click on See report then click Save report

*Turn off the real time scanner of any existing antivirus program while performing the online scan

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Run a new HijackThis scan. Save the log file and post it here.

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Create an uninstall list:

• Open HiJackThis
• Click on the configure button on the bottom right
• Click on the tab "Misc Tools"
• Click on the Box that says "Open Uninstall Manager"
• Click on the button "Save list"
• Copy and past the List from the notepad file into your post

Please return with results from:

SpySweeper
Ewido
Panda
HJT Uninstall List