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Old 04-13-2006, 03:17 PM   #16 (permalink)
Vikesrock8411
Analyst, Security Team
 
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Join Date: Jun 2005
Posts: 3,065
OS: Windows XP


That's both good and bad. It means you have no malware on your system, but it also means we still don't have a whole lot to work with here.

If you have an XP CD please do the following, otherwise move on to the next step:
Click Start>Run and type in sfc /scannow
This will check to make sure all protected Windows files are intact. If it finds any problems it may prompt you to insert your XP CD.

Click Start>Run and type in eventvwr.msc

What we're looking for are the Errors from the System and Application viewers. You'll see something like this: Application Error...

Locate the ones with a big red X that say error. Double click to open it. Hit the Tablet (Says Copy to Clipboard if you hover mouse over it) and then CTRL+V to paste the info into the post.

Please post the Event Viewer logs before continuing with the next step

Make sure you do not need your computer for at least 12 hours before proceeding with this step. This scan may take that long and cannot be aborted. I reccomend you run it overnight. If this is not possible let me know and we will continue another way.

Click Start>Run and type in chkdsk /r
If it asks you to run chkdsk on restart please click yes, and restart your computer. This will check your hard drive for errors, and correct any minor errors it finds.
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