Hmmm... nothing showing there. By the way the computer I am typing this from shows 31 ports being monitored and I am pretty positive I am not infected. This does not mean an infection isn't the cause of your problems, only more proof that the support guy was clueless.
First let's clarify the problem a little bit. From what I understand the main issue is slow webbrowsing.
1. Are you experincing any other symptoms such as popups, programs loading slowly or other abnormal behavior?
2. Do all pages load slowly or is it only certain pages?
3. Have you tried an alternate browser such as
Mozilla Firefox? If this solves the issue it means that the problem is directly linked to IE and not your web connection.
We'll dig a little bit deeper and see if anything shows up.
Please download
SilentRunners.vbs - Right click & choose Save As...
SilentRunners.vbs
Before proceeding, disable any anti-virus or anti-spyware programs that may block/disable scripts
Launch
SilentRunners by double-clicking the downloaded file. In the ensuing Window,
select 'No' to avoid skipping supplementary searches. Please be patient as the script requires a few minutes to complete.
When it's done, you'll receive the prompt
"All Done!". It will create a file called
"Startup Programs".
Post ALL its contents here in your next reply
Download:
StartDreck
Unzip to its own folder and start the program:
Press
Config
Press
Mark All
UN-Check the
NT-Services & NT-Kernel... boxes only:
Press
Ok
Press
Save and select the location to save the log file (default is the same folder as the application)
Post the log in this thread.