Tech Support Forum - View Single Post - Urgent Please Help! temporary computer freeze, slow internet....

**POADB** · 04-12-2006, 11:27 AM

Welcome to TSF

Please download CleanUp! and install it. Do not run it yet!

Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu).
Set the program up as follows:

Click "Options..."
Set the slider to "Standard CleanUp!"
Uncheck the following:
- Delete Newsgroup cache
- Delete Newsgroup Subscriptions
- Scan local drives for temporary files
Click OK

Press the CleanUp! button to start the program. Reboot/logoff when prompted.

WARNING - CleanUp! will delete all files and folders contained within Temporary Directories. If you knowingly have items you would like to keep that are stored in these locations; Move Them Now!!!

Establish an internet connection & perform an online scan with Internet Explorer at Kaspersky Online Scanner

Answer Yes, when prompted to install an ActiveX component.

The program will then begin downloading the latest definition files.
Once the files have been downloaded click on NEXT
Locate the Scan Settings button & configure to:
- Scan using the following Anti-Virus database:
  - Extended
- Scan Options:
  - Scan Archives
  - Scan Mail Bases
Click OK & have it scan My Computer
Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
Click the Save as Text button to save the file to your desktop so that you may post it in your next reply

* Turn off the real time scanner of any existing antivirus program while performing the online scan

04-12-2006, 11:27 AM	#2 (permalink)
POADB Moderator, Microsoft Support Join Date: Jul 2004 Location: United Kingdom Posts: 6,482 OS: XP SP2	Welcome to TSF Please download CleanUp! and install it. Do not run it yet! Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu). Set the program up as follows: Click "Options..." Set the slider to "Standard CleanUp!" Uncheck the following: Delete Newsgroup cache Delete Newsgroup Subscriptions Scan local drives for temporary files Click OK Press the CleanUp! button to start the program. Reboot/logoff when prompted. WARNING - CleanUp! will delete all files and folders contained within Temporary Directories. If you knowingly have items you would like to keep that are stored in these locations; Move Them Now!!! Establish an internet connection & perform an online scan with Internet Explorer at Kaspersky Online Scanner Answer Yes, when prompted to install an ActiveX component. The program will then begin downloading the latest definition files. Once the files have been downloaded click on NEXT Locate the Scan Settings button & configure to: Scan using the following Anti-Virus database: Extended Scan Options: Scan Archives Scan Mail Bases Click OK & have it scan My Computer Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it. Click the Save as Text button to save the file to your desktop so that you may post it in your next reply * Turn off the real time scanner of any existing antivirus program while performing the online scan __________________ Last edited by POADB; 04-12-2006 at 12:01 PM.