tetonbob

Clear your IE cookies. Start>Settings>Control Panel>Internet Options>General tab>under Temporary files, click on Delete Cookies

Restart your computer in safe mode.

Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if they exist:

Acceleration Software or eAcceleration or Stopsign

It's rogueware or known to be rogueware in the past and we highly recommend that you uninstall it. Rogue or Suspect means that these products are of unknown, questionable, or dubious value as anti-spyware protection. It would also be a second AntiVirus present on this system, which can cause conflicts and slowdowns.


Run a scan in HijackThis. Check each of the following if they still exist and hit 'Fix Checked' after you check the last one:

O4 - HKLM\..\Run: [StopSignSsTsMon] Rundll32.exe "C:\Program Files\Acceleration Software\Anti-Virus\sstsmon.dll",VerifyStatus
O4 - HKLM\..\Run: [webscan] "C:\Program Files\Acceleration Software\Anti-Virus\stopsignav.exe" -k

Go to My Computer->Tools->Folder Options->View tab:
* Under the Hidden files and folders heading, select Show hidden files and folders.
* Uncheck the Hide protected operating system files (recommended) option.
* Also make sure there is no checkmark beside Hide file extensions for known file types
* Click Yes to confirm and then click OK.


Delete the following Files/Folders if they exist:

C:\Program Files\Acceleration Software
C:\WINDOWS\system32\ginuerep.dll

Restart in normal mode.

Establish an internet connection & perform an online scan with Internet Explorer at Kaspersky Online Scanner

Answer Yes, when prompted to install an ActiveX component.

• The program will then begin downloading the latest definition files.
• Once the files have been downloaded click on NEXT
• Locate the Scan Settings button & configure to:
  • Scan using the following Anti-Virus database:
    • Extended
  • Scan Options:
    • Scan Archives
    • Scan Mail Bases
• Click OK & have it scan My Computer
• Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
• Click the Save as Text button to save the file to your desktop so that you may post it in your next reply

* Turn off the real time scanner of any existing antivirus program while performing the online scan

Run a new scan with HJT, save the log and post it here.

How is the system behaving now, please?

Return with results from:

Kaspersky
HJT