Hi galefly,
Please copy this page to
Notepad since you will not have any browsers open while you are carrying out these instructions.
You have 2 Anti-Virus programs running. (AVG and Symantec) While this may seem to be added protection for your system, it in fact can leave you more vulnerable because they will conflict with one another, as well as cause system instability. Please choose and run only 1.
I see you were previously infected with L2M. I would like to be certain all traces were removed.
Download L2mfix from one of these two locations:
http://www.downloads.subratam.org/l2mfix.exe
http://www.atribune.org/downloads/l2mfix.exe
Save the file to your desktop and double click
l2mfix.exe. Click the
Install button to extract the files and follow the prompts, then open the newly added l2mfix folder on your desktop. Double click
l2mfix.bat and select option #
1 for
Run Find Log by
typing 1 and then pressing
enter. This will scan your computer and it may appear nothing is happening, then, after a minute or 2, notepad will open with a log. Copy the contents of that log and paste it into this thread.
IMPORTANT: Do NOT run option #2 OR any other files in the l2mfix folder until you are asked to do so!
Since you didnt' post a report from an online scan, I'm assuming you are still having browser problems. I'd like to try this tool and see what it can ferret out for us.
You can download this tool to any removable media and bring to this PC to install it. You will then have to update the definitions file. This should not be a problem as a browser is not needed for the updates to download.
Please download and install the
trial version of
Webroot SpySweeper (8.3MB) .
When SpySweeper starts, please accept any prompts to update definitions.
Configure it as follows:
*From the left pane, click
Options
*Select the
Sweep Options tab & ensure the following are ticked:
-Sweep Memory
-Sweep Registry
-Sweep Cookies
-Sweep All Users accounts
*
Do Not Sweep System Restore Folder
*
Enable Direct Disk Sweeping
*
Sweep For Rootkits
After that's done, select
Sweep from the left pane & click on the
Start button
Allow Spysweeper to reboot your machine to remove the infected files.
*After rebooting,
launch SpySweeper & select
Results from the left pane
*Click the
'Session Log' tab & choose
Save to File to create a log.
## IMPORTANT - do not use your computer as you scan.
Post that in your next reply along with a new HJT log and the log from the l2mfix. Also, please provide an update on how your system is performing.
__________________
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