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Please read this post completely before begining the fix. If there's anything that you do not understand, kindly ask your questions before proceeding. Please ensure that there aren't any any opened browsers when you are carrying out the procedures below. Save the following instructions in Notepad as this webpage would not be available when you're carrying out the fix.


* * * * * * ADDITIONAL DOWNLOADS * * * * * * * * * * * * * *


Download & install CleanUp.exe (not recommended for WinXP64)

Download KillBox v2.0.0.175.exe (it's important that you get version v2.0.0.175)

WinPfind.zip - download & extract the contents to it's own folder at the root of drive C

Download and install Ewido Security Suite

• When installing, under "Additional Options",
  • uncheck - Install background guard
• Have Ewido update itself & then exit the program.

If you are having problems with the updater, you can use this link to manually update Ewido

'UNPLUG'/DISCONNECT your computer from the Internet when you have finished downlaoding.
It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.


* * * * * * DISABLING SERVICES * * * * * * * * * * * * * * * * *


Click Start -> Run - type SERVICES.MSC & then click on the OK button

1. Locate the service - MSDM (Mdm)
2. Double-click on it to open the Properties dialog.
   - Change the Startup type to Disabled & then click on the Apply button
   - Stop the service by using the Stop button.
3. Then start HiJackThis & go to Config... -> Misc.Tools -> Delete an NT service
4. In the popup box that appears, copy/paste Mdm
5. Click on the OK button & answer No if prompted to reboot

Repeat steps 1-5 for these other services :-

• Network Monitor

* * * * * * FIXING ENTRIES WITH HIJACKTHIS * * * * * * * * * *


Do a HijackThis scan & place a check next to these items and select "Fix checked":

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://uk.red.clientapps.yahoo.com/c...rch.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.red.clientapps.yahoo.com/c...rch.yahoo.com/
R3 - URLSearchHook: (no name) - {02EE5B04-F144-47BB-83FB-A60BD91B74A9} - (no file)
O4 - HKLM\..\Run: [WildTangent CDA] RUNDLL32.exe "C:\Program Files\WildTangent\Apps\CDA\cdaEngine0400.dll",cdaEngineMain
O4 - HKLM\..\Run: [csr] csrrs.exe
O4 - HKLM\..\RunServices: [csr] csrrs.exe
O4 - HKCU\..\Run: [CU1] C:\Program Files\Common Files\VCClient\VCClient.exe
O4 - HKCU\..\Run: [CU2] C:\Program Files\Common Files\VCClient\VCMain.exe
O4 - Global Startup: svchost.exe
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150/17e07bf45db516f...p/RdxIE601.cab
O16 - DPF: {65E7DB1D-0101-4100-BD66-C5C78C917F93} - http://www.wildtangent.com/multiplay...mmp/wtinst.cab


* * * * * * KILLBOX * * * * * * * * * * * * * * * * * * * * * * *


Launch KillBox.exe & select the following options:

• delete on Reboot
• All files (if available)

Use your mouse to select all the filenames highlighted in blue & then right-click & select Copy

• C:\WINDOWS\system32\csrrs.exe
  C:\Documents and Settings\All Users\Start Menu\Programs\Startup\svchost.exe
  c:\msdm.exe

* Go to the File menu, and choose Paste from Clipboard
* Click the RED X button.
* Click Yes at the Delete on Reboot prompt.
* Click Yes at the 'Pending Operations prompt'.

If you receive a message such as: "Component 'MsComCtl.ocx' or one of its dependencies not correctly registered: a file is missing or invalid." when trying to run TheKillbox, download and run [b]missingfilesetup.exe[/color]. Then try Killbox again.


* * * * * * RESTART WINDOWS IN SAFE MODE * * * * * * * * * *


1. Restart your computer
2. After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3. Instead of Windows loading as normal, a menu should appear
4. Select the option to run Windows in Safe Mode.


* * * * * * UN-INSTALLING PROGRAMS * * * * * * * * * * * * * *


Go to Start -> Control Panel -> Add or Remove Programs and uninstall the following programs:

• Wild Tangent

Please note any other programs that you dont recognize in that list in your next response


* * * * * * DELETING FILES/FOLDERS * * * * * * * * * * * * * * *


If you have not done so already, please enable the viewing of Hidden files
From Windows Explorer, go to Tools -> Folder Options -> View tab.

• Tick - 'Show hidden files and folder'
• Untick - 'Hide file extensions for known types'
• Untick - 'Hide protected operating system files'
• Click Yes to confirm & then click OK

Locate and delete the following files/folders: (let me know if you fail to find/delete any)

• C:\Program Files\Network Monitor\
  C:\Program Files\WildTangent\
  C:\Program Files\Common Files\VCClient\

* * * * * * PURGING TEMP FOLDERS * * * * * * * * * * * * * * *


Run Cleanup! using the following configuration:

1. Click Options...
2. Set the slider initially to Standard CleanUp!
3. Uncheck the following:

• Delete Newsgroup cache
• Delete Newsgroup Subscriptions
• Scan local drives for temporary files

4. Click OK
5. Press the CleanUp! button to start the program.
6. Do NOT reboot/logoff if prompted.

* CleanUp! will not create any backups!!


* * * * * * RUNNING ADDITIONAL SCANNERS * * * * * * * * * * *


Run Ewido with it's updated definitions:(...it's important that all windows must be closed)

• Click Scanner
• Click Complete System Scan to begin scanning.
• Click OK when prompted to clean files

With the first file it prompts to clean, select the option:

• "Perform action on all infections"
• .Choose clean and click OK.

Once finished, click the Save report button & save the report to your desktop

** Ewido scan would require at least an hour. I suggest that you go grab a cup of coffee & do something else while you wait for it to complete.


* * * * * * DEEP SCAN * * * * * * * * * * * * * * * * * * * *


1. From within the WinPFind folder, double click WinPFind.exe
2. Click Start Scan
3. Once the Scan is complete, it will create a report in a text file
4. Go to the WinPFind folder & locate WinPFind.txt
5. Post the results in your next reply!

** This program will scan large amounts of files on your computer for known patterns so please be patient while it works as it can take a while, upwards to 30 minutes or more.


* * * * * * REBOOT TO NORMAL MODE * * * * * * * * * * * * * *


Establish an internet connection & perform an online scan with Internet Explorer at Kaspersky Online Scanner

Answer Yes, when prompted to install an ActiveX component.

• The program will then begin downloading the latest definition files.
• Once the files have been downloaded click on NEXT
• Locate the Scan Settings button & configure to:
  • Scan using the following Anti-Virus database:
    • Extended
  • Scan Options:
    • Scan Archives
    • Scan Mail Bases
• Click OK & have it scan My Computer
• Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
• Click the Save as Text button to save the file to your desktop so that you may post it in your next reply

* Turn off the real time scanner of any existing antivirus program while performing the online scan


* * * * * * CHECK LIST * * * * * * * * * * * * * * * * * * * * *


In your next post, please include fresh logs from:

• HiJackThis log
• Online Scan
• Ewido
• WinPfind

Please provide details of any problems you encountered whilst performing the above steps & update us on how the computer behaves now