Thanks for the logs, before we proceed, just want to inform you that you have no Anti-Virus installed. You really need to have one because this will serve as your shield to the bad guys over the internet. The one I use is
AVG, it's free. Once you've downloaded it, install it as soon as possible, because this is important.
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Please follow the instructions provided, you may want to print out these instructions and use them as a reference. If you have any questions regarding the fix, please ask us before proceeding.
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Download
ATF Cleaner by Atribune, save it to your Desktop. We will use this later.
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Run HijackThis
Please open HJT, click
Do a system scan only, and then place a checkmark beside each of these entries:
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = about:blank
O4 - HKLM\..\Run: [TheMonitor] C:\WINDOWS\SYSC00.exe
O16 - DPF: {D7BF3304-138B-4DD5-86EE-491BB6A2286C} - http://www.azebar.com/install/azesearch.cab
O20 - Winlogon Notify: H323TSP - C:\WINDOWS\system32\fp2403fqe.dll (file missing)
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} - http://a19.g.akamai.net/7/19/7125/14...3/cpbrkpie.cab
O16 - DPF: {CAFEEFAC-0014-0000-0001-ABCDEFFEDCBA} (Java Runtime Environment 1.4.0_01) -
After placing all the checkmarks, close all windows (except HJT), and then hit
Fix Checked. When it finishes, exit HJT.
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Show Hidden Files and Folders. Click
Start »
My Computer »
Tools »
Folder Options. Select the
View tab. Check
Show hidden files and folders. Uncheck the
Hide protected operating system files (recommended) option. Click
Yes to confirm, then
OK to exit.
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Boot into Safe Mode. Please restart your computer and as soon as it starts to boot, tap F8 repeatedly. A menu should appear, select
Safe Mode from the menu and then hit
Enter on your keyboard. (this will take a while, so don't worry, just wait)
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Delete Files and Folders
Find and delete this file:
NOTE: Please let us know if there were any files or folders that you couldn't delete or find.
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Run ATF Cleaner- Double-click ATF-Cleaner.exe to run the program.
- Click Select All found at the bottom of the list.
- Click the Empty Selected button.
Click
Exit on the Main menu to close the program.
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Run an online scan at Panda's ActiveScan
Perform an online scan with Internet Explorer at
Panda ActiveScan - Click on Free use ActiveScan located on the top right hand corner.
- Click Scan your PC & a 'pop up' window shall appear. (ensure that your pop up blocker doesn't block it)
- Click Scan Now.
- Enter your e-mail address & click Scan Now. (begins downloading 8 MB Panda's ActiveX controls)
Begin the scan by selecting
My Computer- If it finds any malware, it will offer you a report.
- Click on see report. Then click Save report.
Please post that log in your next reply.
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Please post this log(s) on your next reply:
Please also provide details of any problems you encountered while performing the above steps and update us on how the computer behaves now.