Read this post completely before begining the fix. If there's anything that you do not understand, kindly ask your questions before proceeding. Please ensure that there aren't any any opened browsers when you are carrying out the procedures below. Save the following instructions in Notepad as this webpage would not be available when you're carrying out the fix.
* * * * * * ADDITIONAL DOWNLOADS * * * * * * * * * * * * * *
Download & install -
CleanUp.exe (not recommended for WinXP64)
'UNPLUG'/DISCONNECT your computer from the Internet when you have finished downlaoding.
It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.
Please
disable Webroot SpySweeper, as it hinders the removal of some entries. You can re-enable it after you're clean.
To disable Webroot SpySweeper:
- Go to the Options>Program Options
- Uncheck Load at Windows Startup
- Click Shields & uncheck all items there
- Uncheck Home page shield.
- Automaticly restore default without notification
* * * * * * FIXING ENTRIES WITH HIJACKTHIS * * * * * * * * * *
Do a HijackThis scan & place a check next to these items and select "Fix checked":
O2 - BHO: (no name) - s - (no file)
O2 - BHO: (no name) - SlimBho2.dll' - (no file)
* * * * * * PURGING TEMP FOLDERS * * * * * * * * * * * * * * *
Run
Cleanup! using the following configuration:
1. Click Options...
2. Set the slider initially to
Standard CleanUp!
3.
Uncheck the following:
- Delete Newsgroup cache
- Delete Newsgroup Subscriptions
- Scan local drives for temporary files
4. Click OK
5. Press the CleanUp! button to start the program.
6. Do NOT reboot/logoff if prompted.
* CleanUp! does not create any backups!!
* * * * * *
Establish an internet connection & perform an online scan with Internet Explorer at
Kaspersky Online Scanner
Answer Yes, when prompted to install an ActiveX component.
- The program will then begin downloading the latest definition files.
- Once the files have been downloaded click on NEXT
- Locate the Scan Settings button & configure to:
- Scan using the following Anti-Virus database:
- Scan Options:
- Scan Archives
- Scan Mail Bases
- Click OK & have it scan My Computer
- Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
- Click the Save as Text button to save the file to your desktop so that you may post it in your next reply
* Turn off the real time scanner of any existing antivirus program while performing the online scan
* * * * * * CHECK LIST * * * * * * * * * * * * * * * * * * * * *
In your next post, please include fresh logs from:
- HiJackThis
- Online scan
Please provide details of any problems you encountered whilst performing the above steps & update us on how the computer behaves now
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Question - what have you done for the community today?