Tech Support Forum - View Single Post - Multiple pieces of Malware/Adware/Spyware...

Ried · 01-27-2006, 05:52 PM

Hi Zach,

No worries, in the beginning, you had mentioned you travel so I wait patiently.

I'd like you to try another scanner.

Download, install & launch - Webroot SpySweeper (Trial) (8.3 MB)

When SpySweeper starts, please accept any prompts to update definitions. Exit the program after you have updated.

-------------------

Reboot into Safe Mode.

Launch & use the diagnostic version of SpySweeper & configure it as followed:

Click on the Start button
After it has finished scanning, click the Next button
Allow Spysweeper to reboot your machine to remove the infected files.

## IMPORTANT - do not use your computer as you scan.

-------------------

Delete this file if it still exists:

C:\WINDOWS\SYSTEM32\saie_kyf.dat

# Reboot back to Normal Mode

Launch SpySweeper & select Results from the left pane
Click the 'Session Log' tab & choose Save to File to create a log.

Post that in your next reply. How is the system behaving now?

01-27-2006, 05:52 PM	#21 (permalink)
Ried Assistant Manager, TSF Academy; Moderator/Analyst Security Team Join Date: Jan 2005 Location: Ohio Posts: 26,931 OS: WinXP and Vista	Hi Zach, No worries, in the beginning, you had mentioned you travel so I wait patiently. I'd like you to try another scanner. Download, install & launch - Webroot SpySweeper (Trial) (8.3 MB) When SpySweeper starts, please accept any prompts to update definitions. Exit the program after you have updated. ------------------- Reboot into Safe Mode. Launch & use the diagnostic version of SpySweeper & configure it as followed: Click on the Start button After it has finished scanning, click the Next button Allow Spysweeper to reboot your machine to remove the infected files. ## IMPORTANT - do not use your computer as you scan. ------------------- Delete this file if it still exists: C:\WINDOWS\SYSTEM32\saie_kyf.dat # Reboot back to Normal Mode Launch SpySweeper & select Results from the left pane Click the 'Session Log' tab & choose Save to File to create a log. Post that in your next reply. How is the system behaving now? __________________ Member of ASAP since 2005 Member of UNITE since 2006 "It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul."