Ok sorry for being gone, getting behind on other things and could not catch up on these until late today...
All of those files/folders you told me to delete I did. This one:
C:\WINDOWS\SYSTEM32\msclock32.dll
could not find it, so I ran the search and it was in the recycle bin(!) so I emptied the bin.
I did as you said with CCLEANER.
I went to the housecall (that is actually the one I used last time because it was the link I discovered somewhere on the forum)
I got a message:
MS00-034
An error occurred ... same as it said last time.
And:
(MS01-028) RTF Document linked to template can run macros without warning...
It gave the link below for details about that one:
http://www.trendmicro.com/vinfo/seca...ithout+Warning
I think that is everything with the exception of the number of users on this machine:
looks like they have eight on here, I can remove one for certain. You see, it is my wife, and my six kids, that is seven, the extra is "guest"
I have been using my wife's since close to the beginning here, "mommy"\
Alright thanx again and sorry for causing you any greif.