Tech Support Forum - View Single Post

gffb · 01-11-2006, 12:13 PM

I am having problems viewing certain .gif images in some web sites an example of which I should see can be found here http://www.wunderground.com/geo/Bann...ons/08184.html when I view this link all I can see is a little RED squares in the top left hand corner for each sticker and nothing else. I also have problems viewing some adverts on other web sites and it says the page cannot be displayed.

My OS is windows XP with SP2
anti virus is AVG
anti spyware is Counterspy

I have removed both of these programs but the problem still exists therefor they have been reinstalled.

I have enclosed my Hijackthis report for you to look at below

Logfile of HijackThis v1.99.1
Scan saved at 18:45:50, on 11/01/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\System32\cisvc.exe
C:\WINDOWS\system32\E_S00RP2.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\SAgent4.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Sunbelt Software\CounterSpy\Consumer\sunThreatEngine.exe
C:\Program Files\Sunbelt Software\CounterSpy\Consumer\SunProtectionServer.exe
C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Sunbelt Software\CounterSpy\Consumer\sunserver.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Jyve\Jyve\Jyve.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\Program Files\Telefonica\Kit ADSL USB\DSLMON.exe
C:\Program Files\Microsoft Office\Office10\msoffice.exe
C:\Program Files\SAM\SAM.EXE
C:\Program Files\FireTrust\MailWasher Pro\MailWasher.exe
C:\PROGRA~1\Systran\4_0\Premium\SYSTRA~1.EXE
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\MessengerPlus! 3\MsgPlus.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\System32\rsvp.exe
C:\Temp\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.google.co.uk/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.google.co.uk/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Gordon's Window
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Ipswitch.WsftpBrowserHelper - {601ED020-FB6C-11D3-87D8-0050DA59922B} - C:\Program Files\Ipswitch\WS_FTP Pro\wsbho2k0.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Systran40premi.IEPlugIn - {D3919E1A-D6A5-11D6-AC3E-00B0D094B576} - C:\Program Files\Systran\4_0\Premium\IEPlugIn.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe"
O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [SunServer] C:\Program Files\Sunbelt Software\CounterSpy\Consumer\sunserver.exe
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe" /WinStart
O4 - HKCU\..\Run: [Jyve] C:\Program Files\Jyve\Jyve\Jyve.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [EPSON Stylus CX5400] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE /P19 "EPSON Stylus CX5400" /M "Stylus CX5400" /EF "HKCU"
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Startup: SAM.lnk = C:\Program Files\SAM\SAM.EXE
O4 - Startup: MailWasherPro.lnk = C:\Program Files\FireTrust\MailWasher Pro\MailWasher.exe
O4 - Global Startup: Consola KIT ADSL.lnk = C:\Program Files\Telefonica\Kit ADSL USB\DSLMON.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1136918689343
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain =
O17 - HKLM\Software\..\Telephony: DomainName =
O17 - HKLM\System\CCS\Services\Tcpip\..\{8165B653-9829-4063-AF51-C6C3DD506AE1}: NameServer = 80.58.0.33,80.58.32.97
O17 - HKLM\System\CCS\Services\Tcpip\..\{92A9DA94-6BFC-409E-8ABD-DAE669F96F89}: NameServer = 80.58.0.33,80.58.32.97
O17 - HKLM\System\CCS\Services\Tcpip\..\{A06A1C94-33E6-4B28-A47D-5947F928A640}: NameServer = 80.58.0.33,80.58.32.97
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain =
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AutoComplete Service (Autocomplete) - Acesoft - C:\Program Files\Acesoft\Tracks Eraser Pro\autocomp.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: EPSON V3 Service2(02) (EPSON_PM_RPCV2_02) - SEIKO EPSON CORPORATION - C:\WINDOWS\system32\E_S00RP2.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Epson Printer Status Agent4 (StatusAgent4) - SEIKO EPSON CORPORATION - C:\WINDOWS\system32\SAgent4.exe

Thank you in advance for any help you may be able to give.

Regards
GFFB Admin

01-11-2006, 12:13 PM	#1 (permalink)
gffb Registered User Join Date: Jan 2006 Posts: 29 OS: win XP	Cannot see some .gif pictures in IE6 I am having problems viewing certain .gif images in some web sites an example of which I should see can be found here http://www.wunderground.com/geo/Bann...ons/08184.html when I view this link all I can see is a little RED squares in the top left hand corner for each sticker and nothing else. I also have problems viewing some adverts on other web sites and it says the page cannot be displayed. My OS is windows XP with SP2 anti virus is AVG anti spyware is Counterspy I have removed both of these programs but the problem still exists therefor they have been reinstalled. I have enclosed my Hijackthis report for you to look at below Logfile of HijackThis v1.99.1 Scan saved at 18:45:50, on 11/01/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe C:\WINDOWS\System32\cisvc.exe C:\WINDOWS\system32\E_S00RP2.EXE C:\WINDOWS\System32\nvsvc32.exe C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe C:\WINDOWS\system32\SAgent4.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\System32\svchost.exe C:\Program Files\Sunbelt Software\CounterSpy\Consumer\sunThreatEngine.exe C:\Program Files\Sunbelt Software\CounterSpy\Consumer\SunProtectionServer.exe C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe C:\Program Files\Sunbelt Software\CounterSpy\Consumer\sunserver.exe C:\WINDOWS\system32\RUNDLL32.EXE C:\Program Files\Jyve\Jyve\Jyve.exe C:\Program Files\Skype\Phone\Skype.exe C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE C:\Program Files\Telefonica\Kit ADSL USB\DSLMON.exe C:\Program Files\Microsoft Office\Office10\msoffice.exe C:\Program Files\SAM\SAM.EXE C:\Program Files\FireTrust\MailWasher Pro\MailWasher.exe C:\PROGRA~1\Systran\4_0\Premium\SYSTRA~1.EXE C:\WINDOWS\system32\cidaemon.exe C:\Program Files\MessengerPlus! 3\MsgPlus.exe C:\Program Files\MSN Messenger\msnmsgr.exe C:\WINDOWS\system32\rundll32.exe C:\WINDOWS\System32\rsvp.exe C:\Temp\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.google.co.uk/ R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.google.co.uk/ R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/ R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Gordon's Window O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: Ipswitch.WsftpBrowserHelper - {601ED020-FB6C-11D3-87D8-0050DA59922B} - C:\Program Files\Ipswitch\WS_FTP Pro\wsbho2k0.dll O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll O3 - Toolbar: Systran40premi.IEPlugIn - {D3919E1A-D6A5-11D6-AC3E-00B0D094B576} - C:\Program Files\Systran\4_0\Premium\IEPlugIn.dll O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll O4 - HKLM\..\Run: [SystemTray] SysTray.Exe O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [nwiz] nwiz.exe /install O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe" O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe" O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP O4 - HKLM\..\Run: [SunServer] C:\Program Files\Sunbelt Software\CounterSpy\Consumer\sunserver.exe O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit O4 - HKCU\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe" /WinStart O4 - HKCU\..\Run: [Jyve] C:\Program Files\Jyve\Jyve\Jyve.exe O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized O4 - HKCU\..\Run: [EPSON Stylus CX5400] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE /P19 "EPSON Stylus CX5400" /M "Stylus CX5400" /EF "HKCU" O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background O4 - Startup: SAM.lnk = C:\Program Files\SAM\SAM.EXE O4 - Startup: MailWasherPro.lnk = C:\Program Files\FireTrust\MailWasher Pro\MailWasher.exe O4 - Global Startup: Consola KIT ADSL.lnk = C:\Program Files\Telefonica\Kit ADSL USB\DSLMON.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ? O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000 O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1136918689343 O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = O17 - HKLM\Software\..\Telephony: DomainName = O17 - HKLM\System\CCS\Services\Tcpip\..\{8165B653-9829-4063-AF51-C6C3DD506AE1}: NameServer = 80.58.0.33,80.58.32.97 O17 - HKLM\System\CCS\Services\Tcpip\..\{92A9DA94-6BFC-409E-8ABD-DAE669F96F89}: NameServer = 80.58.0.33,80.58.32.97 O17 - HKLM\System\CCS\Services\Tcpip\..\{A06A1C94-33E6-4B28-A47D-5947F928A640}: NameServer = 80.58.0.33,80.58.32.97 O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing) O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe O23 - Service: AutoComplete Service (Autocomplete) - Acesoft - C:\Program Files\Acesoft\Tracks Eraser Pro\autocomp.exe O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe O23 - Service: EPSON V3 Service2(02) (EPSON_PM_RPCV2_02) - SEIKO EPSON CORPORATION - C:\WINDOWS\system32\E_S00RP2.EXE O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe O23 - Service: Epson Printer Status Agent4 (StatusAgent4) - SEIKO EPSON CORPORATION - C:\WINDOWS\system32\SAgent4.exe Thank you in advance for any help you may be able to give. Regards GFFB Admin