http://www.techsupportforum.com/wind...-clean-up.html this is my link from the other tech support forum also i found a folder located from my start key to c program files to documents settings to hp owner and then cookies it says index dat folder and cannot delete it. when i try it says someone else is using it? im a mess please help. oh yeah when opened its notepad with a bunch of odd code\lettering.(it was created dec 20th, the last smittfraud variant date i had. is everything in hp owners cookies garbage i have all notepad stuff with weird codes no clue what they are??including that unerasable one also i have scanner if this can help? I dont know tried to copy paste that notepad dat file to here but it keeps freezing everything up and sends error reports to computer and says not responding must shut down??