Tech Support Forum - View Single Post - IE Acting Real Slow!!! Can't Log Into IM With Norton On, but haven't changed it!

sUBs · 01-10-2006, 01:08 PM

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I'm not seeing anything from the HijackThis log which may be producing the symptoms you described. There's an entry that requires fixing but it's not known to disrupt internet connectivity. I'm inclined to believe that Norton's Firewall is configured incorrectly.

This file looks suspicious - C:\program files\yahoo!\qttask.exe

Please visit this website - http://virusscan.jotti.org
Submit the file for a comprehensive scan & then post the results back here.

Have HijackThis fix this entry:

O16 - DPF: {8FCDF9D9-A28B-480F-8C3D-581F119A8AB8} (MediaGatewayX) - http://static.zangocash.com/cab/Zango/ie/bridge-c18.cab

Go to Start> Run - type cleanmgr (this starts Windows DiskCleanup)

Select Drive C: & click the 'OK' button
Select the following options:
- Temporary Internet Files
- Temporary Files
Click the 'OK' button

Perform an online scan with Internet Explorer at Kaspersky Online Scanner

Answer Yes, when prompted to install an ActiveX component.

The program will then begin downloading the latest definition files.
Once the files have been downloaded click on NEXT
Locate the Scan Settings button & configure to:
- Scan using the following Anti-Virus database:
  - Extended
- Scan Options:
  - Scan Archives
  - Scan Mail Bases
Click OK & have it scan My Computer
Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
Click the Save as Text button to save the file to your desktop so that you may post it in your next reply

* Turn off the real time scanner of any existing antivirus program while performing the online scan

I would also require a fresh HJT log.

01-10-2006, 01:08 PM	#2 (permalink)
sUBs Asst Manager Security, Expert Analyst, Moderator, Security Team; Rangemaster, Moderator, TSF Academy Join Date: May 2005 Posts: 24,353 OS: N/A	Hello and Welcome. Please subscribe to this thread to get immediate notification of replies as soon as they are posted. I'm not seeing anything from the HijackThis log which may be producing the symptoms you described. There's an entry that requires fixing but it's not known to disrupt internet connectivity. I'm inclined to believe that Norton's Firewall is configured incorrectly. This file looks suspicious - C:\program files\yahoo!\qttask.exe Please visit this website - http://virusscan.jotti.org Submit the file for a comprehensive scan & then post the results back here. Have HijackThis fix this entry: O16 - DPF: {8FCDF9D9-A28B-480F-8C3D-581F119A8AB8} (MediaGatewayX) - http://static.zangocash.com/cab/Zango/ie/bridge-c18.cab Go to Start> Run - type cleanmgr (this starts Windows DiskCleanup) Select Drive C: & click the 'OK' button Select the following options: Temporary Internet Files Recycle Bin Temporary Files Click the 'OK' button Perform an online scan with Internet Explorer at Kaspersky Online Scanner Answer Yes, when prompted to install an ActiveX component. The program will then begin downloading the latest definition files. Once the files have been downloaded click on NEXT Locate the Scan Settings button & configure to: Scan using the following Anti-Virus database: Extended Scan Options: Scan Archives Scan Mail Bases Click OK & have it scan My Computer Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it. Click the Save as Text button to save the file to your desktop so that you may post it in your next reply * Turn off the real time scanner of any existing antivirus program while performing the online scan I would also require a fresh HJT log. __________________ Question - what have you done for the community today?